At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences at Holiday Inn Basildon.
- Company: Join LGH Hotels Management, a growing leader in the hospitality industry.
- Benefits: Enjoy employee discounts, wellbeing support, free meals, and career progression opportunities.
- Other info: Work in a beautiful setting with excellent transport links and a supportive team.
- Why this job: Make a real impact on guest satisfaction and team culture in a dynamic environment.
- Qualifications: Experience in hotel management and a passion for leading teams.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking a highly motivated and experienced hotel manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience at the Holiday Inn Basildon Hotel. This is a dual-site role that would also involve responsibility to oversee the Holiday Inn Brentwood Hotel.
Responsibilities:
- Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
- Managing and developing department heads and staff to ensure efficient and effective operations
- Maximising revenue streams and controlling costs to meet financial goals
- Ensuring compliance with legal requirements and regulations
- Developing and implementing strategies to improve guest experience and satisfaction
- Handling guest complaints and ensuring prompt resolution
- Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
- Participating in the development and implementation of hotel policies and procedures
- Developing and implementing crisis management plans and protocols
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For:
This role is ideal for someone who:
- Enjoys leading people and operations, not just managing tasks
- Thrives in a role with accountability, autonomy and responsibility
- Has strong commercial awareness alongside genuine care for guest experience
- Is calm and confident under pressure and able to make clear decisions when it matters most
- Takes pride in building capable teams and developing future leaders
- Understands the importance of structure, consistency and standards in a successful hotel operation
- Finds purpose in creating environments where both guests and teams feel safe, valued and well supported
If you're a confident hotel leader who enjoys balancing people, performance and standards - and wants to make a visible impact on both guest experience and team culture - this role offers challenge, purpose and progression.
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. You will also be responsible for overseeing our sister property at the Holiday Inn Brentwood Hotel. We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hotel Manager - Basildon in Essex employer: LGH - Holiday Inn
At LGH - Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and exceptional guest hospitality. Our employees enjoy competitive benefits, ongoing training opportunities, and the chance to be part of an exciting hotel reopening near one of the world's busiest airports, making it a unique place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager - Basildon in Essex
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager - Basildon in Essex
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
