At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant team at Holiday Inn Basildon, part of LGH Hotels Management.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Perfect for those looking to grow their career in a people-focused hotel.
- Why this job: Make a real impact on guests' experiences in a supportive environment.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for a friendly, motivated and guest focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and reassuring check in and check out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well coordinated guest journey
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply)
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who Is This Role For?
This role is ideal for someone who:
- Enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
Front Office Team Member - Basildon in Essex employer: LGH - Holiday Inn
At Holiday Inn Basildon, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture where every team member plays a vital role in creating memorable guest experiences. With a range of benefits including employee discounts, wellbeing support, and opportunities for personal growth within the hospitality industry, we are dedicated to fostering a positive environment that values connection and care. Join us in a picturesque location that not only enhances your career but also provides a delightful setting for both work and leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member - Basildon in Essex
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member - Basildon in Essex
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
