At a Glance
- Tasks: Lead the night team and ensure exceptional guest experiences while overseeing hotel operations.
- Company: Join Holiday Inn London Heathrow M4J4, a vibrant new destination reopening in September 2026.
- Benefits: Enjoy employee discounts, wellbeing support, free meals on duty, and career development opportunities.
- Other info: Dynamic environment with a focus on teamwork, collaboration, and personal growth.
- Why this job: Be part of an exciting relaunch and create memorable experiences for guests from day one.
- Qualifications: Previous hotel management experience and strong leadership skills are preferred.
The predicted salary is between 31500 - 38500 £ per year.
As Night Manager, you'll be the most senior leader on property overnight, taking ownership of the entire guest experience and hotel operation. You'll:
- Lead, motivate, and support the night team to deliver exceptional guest experiences.
- Oversee all overnight hotel operations, ensuring everything runs smoothly and efficiently.
- Respond to guest queries and challenges with empathy, professionalism, and confidence.
- Act as the key decision-maker during overnight incidents and emergencies.
- Complete nightly audits and reports, ensuring accuracy for the leadership team.
- Maintain the highest standards of safety, security, compliance, and cash handling.
- Coordinate with maintenance, housekeeping, and operational teams to resolve issues quickly.
- Deliver effective handovers that keep communication flowing between departments.
- Coach and develop team members, helping them grow in confidence and capability.
- Maintain detailed records of overnight activity and ensure nothing falls through the cracks.
We know great Night Managers come from different backgrounds, so we're more interested in the person than a perfect CV.
That said, you'll ideally bring
- Previous experience in a hotel supervisory or management role, such as Night Manager, Night Supervisor, Front Office Manager, Duty Manager, or Assistant Front Office Manager.
- A strong understanding of hotel operations, including front office procedures, guest services, night audit processes, and health & safety requirements.
- Experience leading, motivating, and developing teams, particularly during out-of-hours operations.
- Confidence in handling guest complaints and resolving issues calmly and professionally.
- The ability to make sound decisions independently and remain composed in challenging situations.
- Experience working with hotel PMS systems and completing financial or night audit processes would be advantageous.
- A good understanding of security procedures, emergency response protocols, and operational compliance.
- Excellent communication skills, with the ability to build trust and confidence with guests, colleagues, and senior leaders alike.
- Be Part of a New Beginning at Holiday Inn London Heathrow M4J4
This September 2026, Holiday Inn London Heathrow M4J4 reopens its doors-and we're building something special from the ground up.
This isn't just an opportunity to join a hotel; it's a chance to be part of a relaunch, shape a new culture, and create memorable experiences from day one.
As we prepare to welcome guests back, we're looking for passionate hospitality professionals who thrive on energy, teamwork, and the excitement of a fresh start.
Be the Calm in the Quiet Hours This September, Holiday Inn London Heathrow M4J4 begins an exciting new chapter as we reopen our doors following a major transformation.
As the city sleeps and travellers arrive from around the world, we're looking for a Night Manager who can confidently take the lead and ensure every guest feels safe, valued, and cared for.
The night shift is about far more than overseeing operations.
It's about creating reassurance, solving problems with confidence, supporting your team, and being the trusted face of the hotel when guests need you most.
You'll lead from the front, make sound decisions under pressure, and ensure the hotel runs seamlessly while preparing the stage for the day ahead.
If you thrive on responsibility, enjoy working autonomously, and take pride in creating a sense of safety and belonging for both guests and colleagues, this could be the perfect opportunity for you., Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike.
With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow's leading hospitality destinations.
More than just a hotel, this is a relaunch with ambition-creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- #J-18808-Ljbffr
Night Manager - West Drayton in City of Westminster employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - West Drayton in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager - West Drayton in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
