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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable guest experiences.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, wellness support, free meals, and career growth opportunities.
- Why this job: Be the first impression for guests and thrive in a dynamic, fast-paced environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Flexible hours, including weekends, with a supportive team culture.
The predicted salary is between 988 - 1219 £ per month.
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating memorable and seamless guest experiences.
Responsibilities
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
- Be the First Impression: As the first point of contact, you will set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Requirements
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Front Office Team Member - West Drayton in City of London employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - West Drayton in City of London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s answering phone calls or chatting with guests at check-in, being friendly and approachable is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like a hotel, you’ll need to juggle various tasks. Use apps or tools to help you stay organised and manage your time effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the hospitality industry.
We think you need these skills to ace Front Office Team Member - West Drayton in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer-facing roles. Mention any specific skills or experiences that align with the responsibilities of a Front Office Team Member.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Company
Before your interview, take some time to research LGH Hotels Management. Understand their values, mission, and the specific hotels they operate. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing complaints, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards expected in a hotel environment.
