At a Glance
- Tasks: Lead the Front Office team to create an exceptional guest experience from check-in to check-out.
- Company: Join the Holiday Inn Basildon, a vibrant hotel opposite Festival Park.
- Benefits: Enjoy employee discounts, health benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a meaningful impact while balancing operational excellence with human connection.
- Qualifications: Experienced in Front Office management with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check in to check out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs. Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest's individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay. The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.
Responsibilities
- Lead, motivate and support the Front Office team to deliver a warm, consistent and high quality guest experience.
- Ensure all front desk operations - including check in, check out and billing - are completed accurately, efficiently and calmly.
- Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies.
- Work collaboratively with other hotel departments to ensure a joined up, seamless experience for guests.
- Review guest feedback and use it constructively to improve service and strengthen the guest journey.
- Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles.
- Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing.
Qualifications
- Is an experienced Front Office professional ready to lead with confidence, empathy and clarity.
- Enjoys bringing structure and calm to busy, guest focused environments.
- Naturally supports and motivates others, helping people feel secure, valued and capable in their work.
- Understands that great guest service starts with a well supported, engaged team.
- Communicates clearly and positively, even when handling pressure or resolving challenges.
- Takes pride in creating welcoming, well run spaces where guests and colleagues feel looked after.
- Wants to make a meaningful impact in a role that balances operational excellence with human connection.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from 500 to 1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – 100’s of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Front Office Manager - Basildon employer: LGH - Holiday Inn
At Holiday Inn Basildon, we pride ourselves on being an exceptional employer that values leadership, teamwork, and guest satisfaction. Our supportive work culture fosters employee growth through comprehensive training and development opportunities, ensuring that our Front Office Manager can lead with confidence while enjoying a range of benefits including generous discounts, health support, and a positive work environment. Located in a prime area opposite Festival Park, our hotel offers a unique setting for both personal and professional fulfilment, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like Holiday Inn Basildon. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to front office management. Think about how you’d handle guest complaints or motivate your team. The more confident you are, the better you’ll shine during the interview!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you’ve successfully led teams in the past. Highlight your ability to create a positive environment and how you’ve improved guest experiences through effective team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Holiday Inn Basildon. Let’s make that dream job happen!
We think you need these skills to ace Front Office Manager - Basildon
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your leadership style.
Tailor Your Application:Take the time to customise your CV and cover letter for this role. Use the job description as a guide and reflect on how your skills align with what we're looking for. This shows us you're genuinely interested in the position!
Emphasise Guest Experience:Since this role is all about shaping the guest experience, include any relevant experiences where you've enhanced customer satisfaction. We love hearing about how you've gone above and beyond to make guests feel valued.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Basildon thoroughly. Familiarise yourself with its services, guest reviews, and unique features. This knowledge will not only impress the interviewers but also help you articulate how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Front Office Manager, your leadership style is crucial. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your ability to create a supportive environment where team members feel valued and capable.
✨Emphasise Guest-Centric Approach
Be ready to discuss how you prioritise guest satisfaction. Share specific instances where you've turned guest feedback into actionable improvements. This shows that you understand the importance of a seamless guest journey and are committed to delivering high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them. This could include managing a busy check-in period or resolving a guest complaint effectively.
