At a Glance
- Tasks: Lead the night team, ensuring smooth operations and guest satisfaction.
- Company: Join Crowne Plaza Manchester Airport, a vibrant and modern hotel.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Dynamic work environment with opportunities for career growth in hospitality.
- Why this job: Be a key player in creating a safe and welcoming environment for guests.
- Qualifications: Experience in a supervisory role and strong leadership skills.
The predicted salary is between 22680 - 27720 £ per year.
We're looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night. This role suits someone who is dependable, confident, and reassuring - able to support guests, lead colleagues, and maintain structure during overnight operations. Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most.
Key Responsibilities
- Supervise and support the night team, ensuring duties are carried out to a high standard
- Ensure all security and safety procedures are followed throughout the night shift
- Handle guest requests, concerns, and complaints calmly and professionally
- Carry out regular security checks across the hotel
- Provide general operational support to hotel departments overnight
- Assist with light housekeeping or maintenance tasks when required
- Set up meeting rooms and public areas as needed
- Serve food and beverages to guests during the night shift
- Check guests in and out of the hotel when required
- Act as first response to incidents or emergencies, following hotel procedures
- Complete overnight reports and handover information for senior management
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply)
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
- Remains calm, organised, and reassuring under pressure
- Enjoys leading a small team during overnight operations
- Takes pride in maintaining a safe, orderly, well-managed environment
- Is confident handling guest situations independently
- Has experience in a Night Supervisor, Night Porter, or similar hotel role
Night Supervisor - Manchester employer: LGH - Crowne Plaza
At LGH Hotels Management, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and communication are key. As a Maintenance Team Member at the Crowne Plaza Birmingham NEC, you'll enjoy a range of benefits including employee discounts, wellbeing support, and opportunities for personal growth in a vibrant hotel environment, all while contributing to guest comfort and safety in a stunning location near the NEC and Birmingham International Airport.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Crowne Plaza. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Crowne Plaza
Don't be shy about reaching out to LGH - Crowne Plaza directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Crowne Plaza and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Crowne Plaza
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
