At a Glance
- Tasks: Lead the Front Office team to create exceptional guest experiences from check-in to check-out.
- Company: Join Crowne Plaza Manchester Airport, a vibrant and newly refurbished hotel.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Other info: Dynamic environment with a focus on guest satisfaction and team wellbeing.
- Why this job: Make a meaningful impact in hospitality while leading a motivated team.
- Qualifications: Experience in Front Office management with strong leadership and communication skills.
The predicted salary is between 30000 - 32450 £ per year.
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check in to check out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs. Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest's individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.
Key Responsibilities
- Lead, motivate and support the Front Office team to deliver a warm, consistent and high quality guest experience.
- Ensure all front desk operations - including check in, check out and billing - are completed accurately, efficiently and calmly.
- Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies.
- Work collaboratively with other hotel departments to ensure a joined up, seamless experience for guests.
- Review guest feedback and use it constructively to improve service and strengthen the guest journey.
- Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles.
- Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Who Is This Role For?
- This role is ideal for someone who is an experienced Front Office professional ready to lead with confidence, empathy and clarity.
- Enjoys bringing structure and calm to busy, guest focused environments.
- Naturally supports and motivates others, helping people feel secure, valued and capable in their work.
- Understands that great guest service starts with a well supported, engaged team.
- Communicates clearly and positively, even when handling pressure or resolving challenges.
- Takes pride in creating welcoming, well run spaces where guests and colleagues feel looked after.
- Wants to make a meaningful impact in a role that balances operational excellence with human connection.
If you are someone who believes strong leadership, emotional intelligence and genuine care are at the heart of exceptional hospitality, this role will give you the opportunity to thrive.
Welcome to the Crowne Plaza Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels. Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Manager - Manchester employer: LGH - Crowne Plaza
At LGH Hotels Management, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and communication are key. As a Maintenance Team Member at the Crowne Plaza Birmingham NEC, you'll enjoy a range of benefits including employee discounts, wellbeing support, and opportunities for personal growth in a vibrant hotel environment, all while contributing to guest comfort and safety in a stunning location near the NEC and Birmingham International Airport.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Crowne Plaza. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Crowne Plaza
Don't be shy about reaching out to LGH - Crowne Plaza directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Crowne Plaza and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Crowne Plaza
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
