At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay experience.
- Company: Join the vibrant Crowne Plaza Manchester Airport hotel team.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real difference in guests' experiences every day.
- Qualifications: Friendly attitude and a passion for hospitality are key.
We are looking for a friendly, motivated and guest focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
- Welcome guests warmly and professionally, ensuring a smooth and reassuring check in and check out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well coordinated guest journey
- Enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Welcome to the Crowne Plaza Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels. Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
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Front Office Team Member - Manchester employer: LGH - Crowne Plaza
At LGH Hotels Management, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and communication are key. As a Maintenance Team Member at the Crowne Plaza Birmingham NEC, you'll enjoy a range of benefits including employee discounts, wellbeing support, and opportunities for personal growth in a vibrant hotel environment, all while contributing to guest comfort and safety in a stunning location near the NEC and Birmingham International Airport.
