Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage guest requests at our vibrant hotel.
- Company: Join the newly refurbished Crowne Plaza Manchester Airport, part of a growing hotel portfolio.
- Benefits: Enjoy employee discounts, free meals, and access to wellness support.
- Why this job: Be the first impression for guests and thrive in a dynamic hospitality environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for professional growth in the hospitality industry.
About the Role
As a Front Office Team Member, you\’ll be the friendly face, calm voice and reassuring presence that helps guests feel comfortable, looked after and confident they\’re in the right place. You won\’t just check people in – you\’ll help set the tone for their entire experience. If you enjoy helping people, like variety in your day, and take pride in doing things well, this could be the perfect role for you.
What Your Day Will Feel Like
- Create First Impressions: From check in to check out, you\’ll welcome guests with warmth and professionalism, helping them feel at ease from the very first moment.
- Make Things Easy: You\’ll handle questions, requests and concerns efficiently and calmly, turning potential problems into positive experiences.
- Keep Everything Flowing: From answering calls and emails to taking reservations and managing guest information, you\’ll help keep communication clear and organised.
- Support the Bigger Picture: You\’ll assist with billing, admin tasks and reports, making sure the Front Office runs smoothly behind the scenes as well as out front.
- Work as One Team: By working closely with other hotel departments, you\’ll help ensure guests experience the hotel as seamless, joined up and well cared for.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Employee Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
This Role Is Perfect For You If…
- You enjoy helping people and making them feel welcome.
- You stay calm, organised and friendly – even when it\’s busy.
- You like variety and being at the centre of things.
- You want a role where your attitude really makes a difference.
About the Hotel
Hotel Welcome to the Crowne Plaza Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels. Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned.
#J-18808-Ljbffr
Front Office Team Member - Manchester employer: LGH - Crowne Plaza
Contact Detail:
LGH - Crowne Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Manchester
✨Tip Number 1
Get to know the hotel! Research Crowne Plaza Manchester Airport and its services. When you walk in for your interview, you’ll impress them with your knowledge about their offerings and how you can contribute to creating those memorable guest experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front Office Team Member and role-play responses. This will help you feel more confident and ready to tackle any questions they throw your way during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They can give you insider tips about the company culture and what it’s really like to work there, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Member - Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight any relevant experience in customer-facing roles and how it aligns with our mission to deliver exceptional service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our team at Crowne Plaza Manchester Airport.
How to prepare for a job interview at LGH - Crowne Plaza
✨Know the Hotel Inside Out
Before your interview, take some time to research Crowne Plaza Manchester Airport. Familiarise yourself with their services, amenities, and unique selling points. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling complaints, and multitasking in a fast-paced environment. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.