At a Glance
- Tasks: Welcome guests, check them in/out, and ensure a smooth stay.
- Company: Join the friendly team at Crowne Plaza Manchester Airport.
- Benefits: Enjoy discounts, wellbeing support, and comprehensive staff benefits.
- Other info: Be part of a supportive team with great growth opportunities.
- Why this job: Kickstart your career in hospitality with full training and support.
- Qualifications: No experience needed; just bring your passion for guest care.
Crowne Plaza Manchester Airport is looking for a friendly Front Office Team Member to welcome guests and support a smooth stay. You will check guests in/out, respond to enquiries, handle calls and emails, and help coordinate guest journeys across the hotel.
Join a supportive team at LGH Hotels Management, with discounts, wellbeing support and other staff benefits. No previous front office experience required; full training provided; a passion for hospitality and guest care is key.
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Front Office Guest Concierge – Hospitality Hero employer: LGH - Crowne Plaza
At LGH Hotels Management, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and communication are key. As a Maintenance Team Member at the Crowne Plaza Birmingham NEC, you'll enjoy a range of benefits including employee discounts, wellbeing support, and opportunities for personal growth in a vibrant hotel environment, all while contributing to guest comfort and safety in a stunning location near the NEC and Birmingham International Airport.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Guest Concierge – Hospitality Hero
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Crowne Plaza. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Crowne Plaza
Don't be shy about reaching out to LGH - Crowne Plaza directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Guest Concierge – Hospitality Hero
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Crowne Plaza and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Crowne Plaza
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
