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For Companies At a Glance
- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join LGH Hotels Management, a growing hospitality leader with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, shopping perks, wellness support, and more!
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Previous hotel reception experience preferred; strong leadership and communication skills required.
- Other info: Located in the heart of Glasgow, close to transport links and local attractions.
The predicted salary is between 28800 - 43200 £ per year.
Reception Supervisor – Glasgow
Reception Supervisor Glasgow Argyle Hotel, Signature Collection by Best Western
The Opportunity
Are you an experienced and motivated individual ready to lead a dynamic team? We\’re looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.
What You\’ll Do:
- Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
- Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
- Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
- Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
- Manage Reputation: Monitor and manage the hotel\’s online reputation by responding to guest reviews and feedback.
Why Join Us:
Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
Ideal Candidate
- Previous experience in a hotel reception or front office role, with supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
- Excellent problem-solving skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A commitment to delivering exceptional customer service.
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Reception Supervisor - Glasgow employer: LGH - Best Western
Contact Detail:
LGH - Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Glasgow
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the Glasgow Argyle Hotel will help you stand out during interviews, as you can demonstrate your understanding of their operations and how you can contribute to enhancing guest experiences.
✨Tip Number 2
Showcase your leadership skills in your interactions. Whether it's during networking events or informal chats, highlight your experience in managing teams and resolving conflicts, as these are key aspects of the Reception Supervisor role.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Stay updated on hospitality trends and customer service best practices. Being knowledgeable about the latest industry standards will not only impress your interviewers but also show your commitment to delivering exceptional service.
We think you need these skills to ace Reception Supervisor - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or front office roles. Emphasise any supervisory experience and specific skills that align with the job description, such as leadership and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've handled guest complaints or improved team performance in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, communication, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LGH - Best Western
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in the past, highlighting your leadership style and how you motivate others.
✨Know the Hotel Inside Out
Familiarise yourself with the Glasgow Argyle Hotel and its services. Understanding the hotel's unique features and offerings will allow you to answer questions confidently and show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest complaints and inquiries. Think of specific situations where you've resolved issues effectively, showcasing your problem-solving skills and commitment to exceptional customer service.
✨Demonstrate Flexibility and Adaptability
The hospitality industry often requires flexibility in working hours and adapting to various situations. Be ready to discuss your experience in managing multiple tasks under pressure and how you handle unexpected challenges.
