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For Companies At a Glance
- Tasks: Lead hotel operations, manage teams, and enhance guest experiences daily.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, shopping perks, free meals, and wellness support.
- Why this job: Make a significant impact in a vibrant hotel environment while developing your leadership skills.
- Qualifications: Experience in hotel management, strong leadership, and a degree in hospitality preferred.
- Other info: Located in the heart of Glasgow, our hotel features modern amenities and a stunning skyline view.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager – Glasgow
Operations Manager Glasgow Argyle Hotel, Signature Collection by Best Western
The Opportunity
Are you highly motivated and experienced in hotel management? We\’re looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You\’ll Do:
- Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
- Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
- Ensure Compliance: Adhere to legal requirements and regulations.
- Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
- Resolve Issues: Handle guest complaints promptly and ensure resolution.
- Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape Policies: Participate in the development and implementation of hotel policies and procedures.
- Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you\’re ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximize revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
- Ability to work flexible hours including nights, weekends, and holidays
- Bachelor\’s degree in hospitality management or a related field preferred
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Operations Manager - Glasgow employer: LGH - Best Western
Contact Detail:
LGH - Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Glasgow
✨Tip Number 1
Familiarise yourself with the specific operations of the Glasgow Argyle Hotel. Visit their website and social media pages to understand their unique offerings and guest experiences, which will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. Engaging in conversations can provide valuable insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that demonstrate your ability to motivate staff and enhance guest satisfaction.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly those affecting hotel operations. Being knowledgeable about current challenges and innovations will show your commitment to the role and your proactive approach.
We think you need these skills to ace Operations Manager - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel management, particularly in operations. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to manage teams and improve guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed hotel operations or resolved guest complaints in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as financial management, problem-solving, and compliance with regulations. Use concrete examples to illustrate these skills in action.
Show Enthusiasm for the Company: Research LGH Hotels Management and express your enthusiasm for joining their team. Mention what excites you about the opportunity to work at the Glasgow Hotel and how you can contribute to their mission of delivering exceptional guest experiences.
How to prepare for a job interview at LGH - Best Western
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and any specific examples of successful team development.
✨Demonstrate Financial Acumen
Since maximising revenue and controlling costs are crucial for this role, come equipped with examples of how you've successfully managed budgets or improved financial performance in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to resolve guest complaints or manage crises, and be ready to explain your thought process and outcomes.
✨Research the Hotel and Its Culture
Familiarise yourself with the Glasgow Hotel and its unique offerings. Understanding the hotel's values and how they align with your own will help you articulate why you're a great fit for the team.
