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For Companies At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and manage a dynamic team.
- Company: Mickleover Hotel, part of the Signature Collection by Best Western.
- Benefits: Employee discounts, well-being support, free meals, and recognition rewards.
- Why this job: Join a vibrant team and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and strong leadership skills required.
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 35000 - 45000 £ per year.
Mickleover Hotel, Signature Collection by Best Western.
The opportunity: You are highly motivated and experienced in hotel management? We’re looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
Responsibilities
- Oversee all hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Lead, develop, and manage department heads and staff to ensure efficient and effective operations.
- Maximise revenue: optimise revenue streams and control costs to meet financial goals.
- Ensure compliance with legal requirements and regulations.
- Enhance guest experience: develop and implement strategies to improve guest satisfaction.
- Resolve issues: handle guest complaints promptly and ensure resolution.
- Build relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape policies: participate in the development and implementation of hotel policies and procedures.
- Manage crises: develop and implement crisis management plans and protocols.
Qualifications
- Proven experience as a hotel operations manager or in a similar role.
- Strong leadership and management skills to motivate and develop staff.
- Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
- Strong financial management skills to maximise revenue and control costs.
- Broad knowledge of hotel operations and industry trends.
- Problem-solving skills and ability to make decisions in a fast-paced environment.
- Ability to work flexible hours including nights, weekends, and holidays.
- Bachelor's degree in hospitality management or a related field preferred.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – groceries, fashion, travel, utilities, days out, and holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle-to-work scheme.
- Well-being tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Well-being podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Operations Manager - Derby employer: LGH - Best Western
Contact Detail:
LGH - Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or resolved conflicts in past roles. This will demonstrate that you’re ready to take charge as an Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager - Derby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hotel management shine through! We want to see that you’re not just looking for a job, but that you genuinely care about enhancing guest experiences and leading a team.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in hotel operations, leadership skills, and any financial management successes. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about our hotel and what we stand for while you’re at it!
How to prepare for a job interview at LGH - Best Western
✨Know Your Hotel Operations
Familiarise yourself with all aspects of hotel operations, from front desk to housekeeping. Be ready to discuss how you would optimise these areas and improve guest satisfaction, as this will show your understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and resolve conflicts, as strong leadership is key for an Operations Manager.
✨Demonstrate Financial Acumen
Brush up on your financial management skills. Be prepared to discuss strategies for maximising revenue and controlling costs, as this is crucial for meeting the hotel's financial goals.
✨Engage with Guest Experience Strategies
Think about innovative ways to enhance guest experiences. Bring ideas to the table on how you would handle complaints and improve overall satisfaction, showing that you prioritise guests' needs.