At a Glance
- Tasks: Manage guest requests, ensure safety, and support hotel staff during night shifts.
- Company: Join a well-known hotel brand with a focus on guest satisfaction.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible hours with opportunities for personal growth and recognition.
- Why this job: Be part of a dynamic team and make guests' nights memorable.
- Qualifications: Previous hotel experience and excellent customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
The Carlisle Station Hotel, part of the Sure Collection by Best Western, seeks a dependable Night Team Member to support operations and ensure guests feel safe and comfortable during the night shift.
Responsibilities
- Respond promptly and professionally to guest requests and enquiries.
- Maintain safety and security procedures throughout the night shift.
- Carry out regular security checks across the hotel.
- Provide general overnight support to hotel departments.
- Assist with light maintenance or housekeeping tasks if required.
- Set up meeting rooms and public areas as needed.
- Serve food and beverages to guests during the night.
- Check guests in and out when required.
- Respond appropriately to emergencies, following hotel procedures.
- Complete basic reports and handover notes for management.
Qualifications
- Reliable, responsible, and calm, especially during overnight hours.
- Enjoys helping guests feel safe and reassured.
- Comfortable working independently while following clear procedures.
- Proud of keeping environments tidy, secure, and well organised.
- Previous experience in hospitality, customer service, or security (helpful but not essential).
Benefits
- Employee discounts on bedroom rates across the Best Western hotel portfolio.
- Discounts on groceries, fashion, travel, utilities, and holiday packages.
- Eye care services.
- Free legal and money advice.
- Counseling sessions.
- Hospital and death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy.
- Wellbeing podcasts.
- Television breathing exercises.
- 24/7 advice and support line.
- Team reward and recognition.
- Free meals on duty.
- Free parking.
Nights Team Member - Carlisle employer: LGH - Best Western
At LGH - Best Western, we pride ourselves on fostering a supportive and dynamic work environment at the Preston Leyland Hotel. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and communication. With benefits like free meals on duty and generous employee discounts, we ensure our team feels valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Team Member - Carlisle
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and staff. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face during a night shift and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the team values most. Plus, it shows you're genuinely interested in being part of the crew.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Nights Team Member - Carlisle
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience in hotels or similar roles. We want to see how your background makes you a great fit for the Night Team Member position!
Be Personable:Since you'll be dealing with guests, it's important to showcase your customer service skills. Use friendly language and share examples of how you've made guests feel welcome in the past.
Safety First!:Given the nature of the role, emphasise your understanding of safety and security procedures. We need to know that you can keep our hotel safe during the night shift!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at LGH - Best Western
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Team Member. Familiarise yourself with guest services, safety procedures, and the importance of maintaining security during the night shift. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves managing guest requests, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a pleasant experience for guests. This will demonstrate your suitability for the position.
✨Stay Calm Under Pressure
The night shift can bring unexpected challenges, so it's crucial to convey your ability to remain calm and composed. Prepare to discuss any high-pressure situations you've faced in previous roles and how you handled them effectively. This will reassure the interviewer that you can manage emergencies and maintain a safe environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hotel’s approach to guest satisfaction, or how they handle emergencies. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
