At a Glance
- Tasks: Manage guest requests, ensure safety, and support hotel staff during night shifts.
- Company: Join a well-known hotel brand with a focus on guest satisfaction.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible hours with opportunities for personal growth and recognition.
- Why this job: Be part of a dynamic team and make guests' nights memorable.
- Qualifications: Previous hotel experience and excellent customer service skills required.
The predicted salary is between 24000 - 36000 € per year.
Nights Team Member Carlisle Station Hotel, Sure Collection By Best Western *The Opportunity*
Join Our Team as a Night Team Member!
Are you reliable and responsible? We\'re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
- What You’ll Do : *
- Guest Services : Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First : Maintain security and safety procedures throughout the night.
- Security Checks : Perform regular security checks to keep our hotel safe.
- Support Staff : Provide general support to hotel staff during the night shift.
- Maintenance Help : Assist with any maintenance or housekeeping tasks that arise.
- Room Setup : Set up meeting rooms and other areas as needed.
- Food & Beverage Service : Serve food and beverages to guests when required.
- Check-In / Out : Handle guest check-ins and check-outs as needed.
- Emergency Response : Manage any emergency situations that occur.
- Reporting : Prepare reports for senior management as required.
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24 / 7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- Ideal Candidate*
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
- Hotel*
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria\'s capital.
This striking Victorian building is paired with modern, boutique interiors.
The hotel features 70 comfortable bedrooms, including family rooms and singles.
It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
- About us*
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member - Carlisle employer: LGH - Best Western
Join our dynamic team at Best Western in Carlisle, where we prioritise a supportive work culture and employee wellbeing. As a Nights Team Member, you'll enjoy enviable discounts, comprehensive wellbeing support, and opportunities for personal growth, all while ensuring our guests have a safe and pleasant stay during the night shift. With a focus on teamwork and recognition, we strive to create a rewarding environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Team Member - Carlisle
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and staff. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face during a night shift and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the team values most. Plus, it shows you're genuinely interested in being part of the crew.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Nights Team Member - Carlisle
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience in hotels or similar roles. We want to see how your background makes you a great fit for the Night Team Member position!
Be Personable:Since you'll be dealing with guests, it's important to showcase your customer service skills. Use friendly language and share examples of how you've made guests feel welcome in the past.
Safety First!:Given the nature of the role, emphasise your understanding of safety and security procedures. We need to know that you can keep our hotel safe during the night shift!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at LGH - Best Western
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Team Member. Familiarise yourself with guest services, safety procedures, and the importance of maintaining security during the night shift. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves managing guest requests, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a pleasant experience for guests. This will demonstrate your suitability for the position.
✨Stay Calm Under Pressure
The night shift can bring unexpected challenges, so it's crucial to convey your ability to remain calm and composed. Prepare to discuss any high-pressure situations you've faced in previous roles and how you handled them effectively. This will reassure the interviewer that you can manage emergencies and maintain a safe environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hotel’s approach to guest satisfaction, or how they handle emergencies. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
