At a Glance
- Tasks: Oversee hotel operations and lead a passionate team to deliver exceptional guest experiences.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, health support, free meals, and a pension scheme.
- Other info: Dynamic environment with opportunities for growth and learning across all hotel operations.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience as a Head of Department and a passion for helping others succeed.
The predicted salary is between 30000 - 35000 £ per year.
A multi-departmental Management role, working with the Operations Manager and General Manager, helping to deliver key metrics for the hotel.
The Opportunity
Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day to day hotel operation and ensuring consistently high standards across the business. This is a truly hands on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well rounded understanding of how the hotel functions as a whole. You'll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.
What You'll Be Responsible For
- Supporting the General Manager in overseeing all hotel operations
- Working hands on across departments to ensure smooth, efficient and guest focused service delivery
- Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
- Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
- Taking ownership of team engagement, training and ongoing development
- Leading by example to uphold high standards across all areas of the property
- Helping to create a positive, well organised culture where guests and colleagues feel valued
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio
- Access to 24/7 Employee Assistance Programme
- Refer a friend scheme from 500 to 1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes
- Pension Scheme
- Free meals on duty
- Cycle to Work schemes
Who This Role Is For
This role is an excellent opportunity for someone who:
- Is an established Head of Department ready to take their first step into a broader management role
- Enjoys being hands on and visible, leading from the front rather than behind the scenes
- Is a natural people person who gains satisfaction from helping others grow and succeed
- Thrives in environments where learning, variety and development are encouraged
- Wants exposure to all areas of hotel operations to build confidence and capability
- Is motivated by responsibility, trust and the chance to make a real impact
- Understands that great leadership starts with connection, clarity and care
If you're passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
Hotel Liverpool Inn is an 81 bedroom hotel based in Liverpool City Centre.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Manager - Liverpool employer: LGH - Best Western
At LGH - Best Western, we pride ourselves on fostering a supportive and dynamic work environment at the Preston Leyland Hotel. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and communication. With benefits like free meals on duty and generous employee discounts, we ensure our team feels valued and motivated in their roles.
