At a Glance
- Tasks: Lead the front office team to deliver exceptional hospitality experiences to guests.
- Company: Join LGH Hotels Management, part of a growing portfolio of 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Other info: Dynamic career growth opportunities in the exciting hospitality industry.
- Why this job: Be the face of hospitality in a vibrant hotel environment and make guests smile.
- Qualifications: Experience in hotel front desk roles and supervisory skills preferred.
The predicted salary is between 28103 - 34348 £ per year.
Our front office teams deliver a true hospitality experience to all our guests, from welcoming the guests and describing hotel facilities available while offering a professional, friendly, and engaging service. You will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins or inquiries. As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.
Benefits
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Experience working within a busy hotel front desk environment (Preferred).
- At least 12 months of supervisory experience.
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy.
- Excellent oral and written communication skills.
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred).
- A positive and engaging demeanor.
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow. Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located. The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Supervisor " Front Office - Glasgow employer: LGH - Best Western
At LGH Hotels Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. Our Front Office Team Members in Glasgow benefit from comprehensive employee discounts, wellness support, and opportunities for personal growth within a dynamic hospitality environment. Join us to be part of a supportive team that values connection and care, all while working in a beautifully located hotel that enhances your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Supervisor " Front Office - Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Best Western. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Best Western
Don't be shy about reaching out to LGH - Best Western directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Service Supervisor " Front Office - Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Best Western and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Best Western
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
