At a Glance
- Tasks: Supervise daily operations of the leisure club and support team members.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, health support, and free meals on duty.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a positive impact on guest experiences while developing your career.
- Qualifications: Experience in supervising teams and excellent communication skills.
The predicted salary is between 32000 - 32240 £ per year.
We are seeking an experienced, confident and people focused Leisure Club Supervisor to support the day to day running of our leisure club. This role plays a key part in ensuring guests enjoy a safe, welcoming and well organised experience, while team members feel supported, motivated and clear in their roles.
What You'll Be Responsible For:
- Overseeing the day to day operations of the leisure club, ensuring smooth and efficient service delivery
- Managing staff schedules to ensure appropriate cover and a balanced team presence
- Supporting the upkeep of the club, ensuring facilities and equipment are safe, clean and in good working order
- Providing visible, supportive leadership to the leisure team, helping them feel motivated, confident and engaged
- Delivering excellent customer service and responding to guest queries or concerns in a calm, professional and solution focused way
- Supporting the development and delivery of marketing and promotional activities to attract and retain members
- Leading regular team briefings to share updates, reinforce standards and encourage open communication
- Ensuring strict adherence to health and safety procedures, protecting the wellbeing of guests and colleagues at all times
- Assisting with the recruitment, onboarding and training of new team members
- Providing regular feedback and reports to the Leisure Club Manager on performance, standards and guest experience
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio
- Access to 24/7 Employee Assistance Programme
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes
- Pension Scheme
- Free meals on duty
- Cycle to Work schemes
Who This Role Is For:
- Enjoys being a visible presence on the floor and supporting others day to day
- Understands that positive guest experiences come from calm, clear and supportive leadership
- Is confident supervising people while remaining approachable and fair
- Can balance operational tasks with people focused responsibilities
- Communicates clearly and adapts their approach to different situations and personalities
- Stays organised and calm when the environment is busy
- Takes pride in maintaining standards and supporting a welcoming, safe environment
- Is looking to progress their career within leisure, hospitality or wellbeing environments
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, we are the premier destination for those seeking a fulfilling career in hospitality.
Leisure Club Supervisor - Glasgow employer: LGH - Best Western
At LGH Hotels Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Leisure Club Supervisor at our Glasgow location, you will benefit from competitive discounts, a supportive team environment, and numerous opportunities for career advancement within the thriving hospitality sector. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in a beautifully situated hotel in the heart of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Supervisor - Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Best Western. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Best Western
Don't be shy about reaching out to LGH - Best Western directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Supervisor - Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Best Western and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Best Western
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
