Front Of House Manager - Glasgow

We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check in to check out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs.

Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest's individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.

Key Responsibilities

• Lead, motivate and support the Front Office team to deliver a warm, consistent and high quality guest experience.
• Ensure all front desk operations - including check in, check out and billing - are completed accurately, efficiently and calmly.
• Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies.
• Work collaboratively with other hotel departments to ensure a joined up, seamless experience for guests.
• Review guest feedback and use it constructively to improve service and strengthen the guest journey.
• Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles.
• Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing.

Benefits

• Employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme for support and advice.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - hundreds of discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work schemes to help employees save money and keep fit.

Who Is This Role For?

• This role is ideal for someone who is an experienced Front Office professional ready to lead with confidence, empathy and clarity.
• Enjoys bringing structure and calm to busy, guest focused environments.
• Naturally supports and motivates others, helping people feel secure, valued and capable in their work.
• Understands that great guest service starts with a well supported, engaged team.
• Communicates clearly and positively, even when handling pressure or resolving challenges.
• Takes pride in creating welcoming, well run spaces where guests and colleagues feel looked after.
• Wants to make a meaningful impact in a role that balances operational excellence with human connection.

If you are someone who believes strong leadership, emotional intelligence and genuine care are at the heart of exceptional hospitality, this role will give you the opportunity to thrive.

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow. Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located. The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.