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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable guest experiences at our hotel.
- Company: Join the London Croydon Aerodrome Hotel, part of Best Western's Signature Collection.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be the first impression for guests and thrive in a dynamic environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible hours with growth opportunities in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Front Office Team Member London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western. Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you\’ll play a crucial role in creating memorable and seamless guest experiences.
Responsibilities
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us: Be the First Impression — As the first point of contact, you\\\’ll set the tone for our guests\\\’ entire stay. Dynamic Environment — Thrive in a fast-paced, supportive setting where your contributions are valued. Growth Opportunities — Be part of a team that encourages professional development and career growth.
The London Croydon Aerodrome Hotel, part of the Signature Collection by Best Western, boasts an incredibly convenient location. With easy access to central London just 12 miles away and only 15 minutes by train from East Croydon Station, it\\\’s perfect for both business and leisure travelers. The hotel features 110 bedrooms, including family rooms, and serves as a stylish wedding venue for up to 130 guests. It also offers five meeting rooms with a capacity for up to 170 delegates. Providing great value, premium accommodation just outside London, the hotel is ideal for business travelers to the southeast of England or families looking to enjoy nearby attractions like Chessington World of Adventures or Thorpe Park.
Qualifications
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
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Front Office Team Member - Croydon employer: LGH - Best Western
Contact Detail:
LGH - Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Croydon
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable with handling guest inquiries and requests. The more confident you are in your interactions, the better you'll connect with guests.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through in interviews. Remember, we’re looking for someone who can create memorable experiences, so be yourself!
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insights into the hotel culture and might even put in a good word for you when you apply!
We think you need these skills to ace Front Office Team Member - Croydon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight any relevant experience in customer-facing roles and how it relates to creating memorable guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the London Croydon Aerodrome Hotel.
How to prepare for a job interview at LGH - Best Western
✨Know the Hotel Inside Out
Before your interview, take some time to research the London Croydon Aerodrome Hotel. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing complaints, and working in a team. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in a front office role.