At a Glance
- Tasks: Supervise front office operations and deliver exceptional hospitality to guests.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry.
- Benefits: Enjoy employee discounts, free meals, health support, and a pension scheme.
- Other info: Work in a stunning Victorian hotel with excellent career growth opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel front desk and supervisory skills preferred.
The predicted salary is between 25000 - 30000 £ per year.
Our front office teams deliver a true hospitality experience to all our guests, from welcoming the guests and describing hotel facilities available while offering a professional, friendly, and engaging service. You will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins or inquiries. As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.
Benefits
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
- You will have experience working within a busy hotel front desk environment (Preferred).
- At least 12 months of supervisory experience.
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy.
- Excellent oral and written communication skills.
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred).
- A positive and engaging demeanor.
The Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Supervisor - Carlisle employer: LGH - Best Western
At LGH Hotels Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values positivity and professionalism. Our Hospitality Service Supervisor role at the Carlisle Station Hotel not only provides competitive benefits such as employee discounts, a comprehensive health plan, and opportunities for personal growth, but also allows you to be part of a historic hotel in a prime location, where your contributions directly enhance our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Supervisor - Carlisle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Best Western. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Best Western
Don't be shy about reaching out to LGH - Best Western directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Service Supervisor - Carlisle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Best Western and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Best Western
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
