At a Glance
- Tasks: Oversee hotel operations and ensure top-notch service for guests.
- Company: Historic Carlisle Station Hotel, part of the Sure Collection by Best Western.
- Benefits: Employee discounts, health plans, and free meals on duty.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Lead a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and a passion for helping others succeed.
The predicted salary is between 30000 - 35000 £ per year.
Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day-to-day hotel operation and ensuring consistently high standards across the business. Set in the historic Carlisle Station Hotel, part of the Sure Collection by Best Western, this Victorian boutique property features 70 bedrooms, a Victorian ballroom, and five conference rooms.
Responsibilities
- Supporting the General Manager in overseeing all hotel operations.
- Working hands‑on across departments to ensure smooth, efficient, and guest‑focused service delivery.
- Leading, guiding, and motivating a team of Hospitality Service Experts who are passionate about service.
- Creating clarity, structure, and direction, ensuring teams feel confident in what great looks like.
- Taking ownership of team engagement, training, and ongoing development.
- Leading by example to uphold high standards across all areas of the property.
- Helping to create a positive, well‑organised culture where guests and colleagues feel valued.
Qualifications
- Is an established Head of Department ready to take their first step into a broader management role.
- Enjoys being hands‑on and visible, leading from the front rather than behind the scenes.
- Is a natural people person who gains satisfaction from helping others grow and succeed.
- Thrives in environments where learning, variety and development are encouraged.
- Wants exposure to all areas of hotel operations to build confidence and capability.
- Is motivated by responsibility, trust and the chance to make a real impact.
- Understands that great leadership starts with connection, clarity and care.
Benefits
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to a 24/7 Employee Assistance Programme.
- Refer a friend scheme (£500 to £1,000 per referral).
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes: discounts on groceries, fashion, travel, utilities, leisure and holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – Cycle2Work schemes from Halfords to help employees save money and stay fit.
Hospitality Service Manager (fo & F&b) - Carlisle employer: LGH - Best Western
As a Hospitality Service Manager at the historic Carlisle Station Hotel, part of the Sure Collection by Best Western, you will thrive in a vibrant work culture that prioritises employee growth and development. With hands-on leadership opportunities, enviable employee discounts, and a supportive environment that values teamwork and guest satisfaction, this role offers a rewarding career path in a beautifully restored Victorian setting. Join us to make a meaningful impact while enjoying comprehensive benefits and a commitment to your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Manager (fo & F&b) - Carlisle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Best Western. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Best Western
Don't be shy about reaching out to LGH - Best Western directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Service Manager (fo & F&b) - Carlisle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Best Western and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Best Western
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
