At a Glance
- Tasks: Join our team to manage hire contracts and ensure top-notch customer service.
- Company: LGH Winches, the UK's leading winch provider with 40 years of expertise.
- Benefits: Enjoy 25 days annual leave, private healthcare, and professional development opportunities.
- Other info: Flexible working environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that values creativity and continuous improvement.
- Qualifications: Strong organisational skills and IT literacy are essential; customer service experience is a plus.
The predicted salary is between 25000 - 28000 £ per year.
LGH Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support including maintenance, inspection, testing, refurbishment, and installation of high-level access and fall protection equipment.
We support customers across the globe through continuous investment not only in our equipment and our IT systems, but also by investing in our people ensuring they work in an environment where they can thrive.
Summary Of The Role
The role of the Hire Desk Administrator is integral to the company, requiring exceptional collaboration, prioritisation, and time management skills.
Operating in a fast-paced environment, this position demands meticulous attention to detail and a commitment to completing tasks in line with our standard company policies and processes.
Engagement and curiosity are key attributes for a in order to build a deep understanding of the needs of the company and customer base as well as enabling you to use your creativity to challenge the status quo and use your initiative to strive for continuous improvement.
- Overview Of Accountabilities
- Administrative Excellence
- Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.
- Ensure adherence to company processes to secure a high pass rate in ISO audits.
- Ensure contracts are managed in a timely and accurate manner, avoiding credits.
- On-Hire Management
- Review and action completed pick lists, ensuring the real-time production of accurate delivery paperwork.
- Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.
- Off-Hire Management
- Promptly and accurately raise collection notes to the correct location at the point of off-hire.
- Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.
- Contract Closure And Invoicing
- Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.
- Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.
- Ensure that all applicable contracts are readily available for invoicing.
- Facilitate weekly and monthly invoicing for contracts.
- Ensure customers with specific invoicing needs are being billed as per requirements.
- Customer Service
- Produce weekly on-rent reports and share with our valued customers.
- Support the Hiredesk team to exceed Customer-related SLAs by answering calls when needed.
- Query Resolution
- Address and complete any queries in a timely manner, ensuring effective communication internally and externally.
- Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.
- Continuous Improvement
- Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.
- Additional Responsibilities
- Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers.
- Produce accurate test certifications for servicing of customers own kit.
- Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability.
Qualifications And Experience
- Excellent organisational, administrative, and time management skills.
- IT literate with a strong knowledge of Microsoft Office applications.
- Collaborative team player with excellent written and verbal communication skills.
- Diligence and commitment to following tasks through and resolving problems.
- Self-motivated with the capability of working independently.
- Fluent in English
Desirable
- Experience in a customer facing role.
- Ability to build strong rapport with customers, suppliers and internal stakeholders.
- Able to speak Dutch, French or German
- Working Pattern
- Days: Monday to Friday
- Lunch break: 30 minutes unpaid
- Company Benefits
- 25 days Annual Leave on a full time basis (+1 per year capped at 30)
- Employee Assistance Program
- Enhance Family Leave
- Free Eye Tests
- Private Healthcare
- Professional Membership / Subscription
- Quarterly Incentive Program
- Training & Development Programmes
- Length of Service Awards
- Personal Milestone Acknowledgements
- Free Equipment Hire
- Free Parking
- Ability To Commute/Relocate
Alfreton Trading Estate, Wimsey Way, Alfreton DE55 4LS: reliably commute or plan to relocate before starting work (required)
- Salary
- #J-18808-Ljbffr
Hire Desk Administrator employer: LGH Benelux
Join a dynamic and people-focused company that values teamwork and commitment to customer service as a Workshop Engineer for LGH Winches. With strong growth and a supportive work culture, you'll benefit from a range of perks including a bonus scheme, private medical insurance, and opportunities for professional development in a well-equipped workshop environment. Located in Alfreton, you will enjoy a convenient commute and the chance to be part of a dedicated team that prioritises both employee satisfaction and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LGH Benelux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LGH Benelux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LGH Benelux:Your cover letter is your chance to shine! Tell us why you want to work at LGH Benelux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LGH Benelux!
How to prepare for a job interview at LGH Benelux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
