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- Tasks: Coordinate international shipments and manage special requirement paperwork.
- Company: Join LGC, a global leader in life sciences and proficiency testing.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the biotech industry.
- Qualifications: GCSEs and experience in despatch administration preferred.
- Other info: Embrace a culture of respect, integrity, and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
LGC is an international leader in the extended life sciences sector, with the operating division LGC Standards being the world’s leading manufacturer and distributor of reference materials and proficiency testing schemes. We are recruiting a Customs Administrator, based in Bury, UK.
Job Purpose
To coordinate and create special requirement paperwork for international shipments, including key accounts, as well as taking ownership of the packing of special requirement shipments. To deal with dangerous goods paperwork. To provide administration assistance for the Despatch team. To monitor the Despatch inbox and provide prompt replies to other teams (onsite Monday - Friday).
Key Responsibilities And Accountabilities
- To monitor the Special Requirements Despatch Outlook inbox, action or assign the emails and ensure prompt responses.
- To liaise with the Customer Services team to understand and agree despatch paperwork changes for specific customers/distributors (with relevant manager escalation where necessary).
- To implement agreed paperwork changes from a system point of view.
- To ensure that the Special Requirements database is kept up-to-date.
- To focus on the packing of special requirement shipments to ensure that all requirements are included.
- To scan in the special requirements paperwork as soon as possible after the despatch of the samples and the relevant parties informed.
- To provide on-going analysis to streamline the international paperwork process and generate innovative solutions.
- To coordinate the tracking of requirements by customer, country, scheme to ensure compliance and to identify opportunities for improvement.
- To understand and coordinate the robotic automation processes (where required).
- To produce despatch schedules.
- To provide training to relevant staff members on best practice.
- Attend courses to acquire and maintain dangerous goods qualification.
- Prepare and print dangerous goods paperwork to ensure that LGC Bury is compliant with either IATA and/or ADR shipping regulations.
- To produce manual air waybills.
- To place purchase requisitions for items needed for the Despatch Department.
- Organise the collection and delivery of goods via international and national carriers, including third party collections.
- To arrange ad-hoc collections of raw material and pallets, etc.
- Perform the duties of other staff in their absence and assist other staff when necessary.
- To ensure that all work is carried out in accordance with defined company procedures and statutory requirements, such as the Health and Safety at Work Act, COSHH, etc.
- Carry out any additional duties or tasks as directed that are commensurate with the role and position.
Person Specification
- A general good level of secondary education or relevant experience.
- A background in despatch administration / coordination.
- Trained in IATA regulations (preferable but not essential).
- Experience working with different document types, paperwork and invoices.
- Exemplary interpersonal and communication skills.
- Ability to work on own initiative and as part of a team.
- Good organisational skills, ability to prioritise and work under pressure to meet deadlines.
- Excellent command of English, written and oral.
- Methodical and precise approach.
- Good communication skills.
- Excellent keyboard skills.
- Proven ability to work to and achieve set deadlines with a high degree of accuracy.
Qualifications
- A minimum of four 'GCSE' passes.
- Relevant previous work experience, preferably in a despatch/warehouse environment.
- Excellent command of English, written and oral.
- Good telephone manner.
- Excellent keyboard skills.
- Proven ability to work to and achieve set deadlines with a high degree of accuracy.
Behavioural Expectations
- The job holder will be able to demonstrate the following behaviours in line with LGC’s values: Operates within the company’s core values (Respect, Integrity, Brilliance, Curiosity, and Passion) and demonstrates these within the day to day role.
- Proactive and enthusiastic attitude with a demonstrable commitment to delivering continual improvement.
- Patience, determination, attention to detail and integrity are qualities which are paramount to an individual being successful in this role.
- Demonstrates initiative; adopts a proactive and enthusiastic attitude and demonstrates commitment.
- Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure.
- Has high levels of concentration, excellent attention to detail, accuracy and reliability; excellent record keeping.
- Good team worker with excellent communication skills.
- Good interpersonal skills with the ability to interact with customers and colleagues at all levels.
- Excellent verbal & written communication.
Equal Opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Biotechnology
Customs Administrator employer: LGC
Contact Detail:
LGC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Administrator
✨Tip Number 1
Get to know the company! Research LGC and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can lead to insider tips about the role and even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customs administration and despatch processes. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customs Administrator role. Highlight any relevant experience in despatch administration or coordination, and don’t forget to mention your familiarity with IATA regulations if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at LGC and how your skills align with their values. Show us your enthusiasm and commitment to continual improvement.
Be Precise and Methodical: Since attention to detail is key for this position, ensure your application is free from typos and errors. A methodical approach in your written application will reflect your suitability for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team at LGC!
How to prepare for a job interview at LGC
✨Know Your Customs Basics
Before the interview, brush up on your knowledge of customs regulations and paperwork. Familiarise yourself with IATA and ADR shipping regulations, as well as any specific requirements for dangerous goods. This will show that you’re proactive and serious about the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Prepare examples from your past experiences where you successfully handled tight deadlines or complex paperwork. This will highlight your ability to thrive under pressure, which is crucial for a Customs Administrator.
✨Show Off Your Communication Skills
Since the role involves liaising with various teams, practice articulating your thoughts clearly. Think of scenarios where you’ve had to communicate complex information simply. This will demonstrate your interpersonal skills and ability to work collaboratively.
✨Prepare Questions About Continuous Improvement
LGC values curiosity and improvement, so come prepared with questions about how they implement changes in their processes. This shows your enthusiasm for the role and your commitment to contributing positively to the team.
