At a Glance
- Tasks: Lead our busy warehouse, ensuring smooth operations and high standards.
- Company: Join London Graphic Centre, a leader in the creative industry since 1973.
- Benefits: Enjoy competitive salary, generous holidays, and comprehensive training.
- Other info: Be part of a passionate team that values your growth and ideas.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous warehouse management experience and strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Role
We are looking for a hands‑on Warehouse Manager to lead the day-to-day running of our busy warehouse operation.
This role is responsible for ensuring stock is received, organised, picked, packed and dispatched accurately and efficiently, while maintaining high standards across the department.
The Warehouse Manager will also take ownership of the upkeep and continuous improvement of our back‑of‑house operation, ensuring our warehouse facilities, stockrooms and packing areas remain safe, organised and efficient.
In addition, the role will provide line management and light‑touch oversight of the customer service function through an established Customer Service Supervisor, ensuring continuity during holidays, absence and peak trading periods.
The successful candidate will lead by example, develop their team, improve operational processes and take ownership of creating an efficient, safe and well‑organised back‑of‑house environment that supports the wider business.
What will you do?
- Warehouse Operations
- Manage the smooth day-to-day running of the warehouse operation.
- Oversee goods in, put‑away, replenishment, picking, packing and dispatch.
- Ensure all stock is accurately booked into the system.
- Ensure customer orders are picked, packed and dispatched accurately and on time.
- Maintain high standards of organisation, housekeeping and efficiency throughout the warehouse.
- Prioritise workload effectively during busy trading periods.
- Identify and resolve operational issues quickly and effectively.
- Team Management
- Lead, motivate and develop the warehouse team.
- Allocate daily tasks and monitor team productivity.
- Support recruitment, onboarding and training of new colleagues.
- Manage attendance, performance and conduct in line with Company policies.
- Build a positive, hardworking and accountable team culture.
- Carry out regular one‑to‑one meetings and performance reviews.
- Stock Control
- Maintain high standards of stock accuracy.
- Investigate discrepancies, damages and missing stock.
- Lead regular stock counts and cycle counting programmes.
- Ensure all stock movements are processed accurately and promptly.
- Work closely with Buying and Retail teams to resolve stock‑related issues.
- Customer Service Oversight
- Provide line management support to the Customer Service Supervisor.
- Ensure continuity of service during holidays and periods of absence.
- Support the resolution of escalated customer enquiries where required.
- Review service standards and workload periodically.
- Encourage strong communication between the warehouse and customer service teams.
- Facilities & Operational Projects
- Take ownership of the maintenance, organisation and presentation of all back‑of‑house areas, including the warehouse, stockrooms, packing room and colleague facilities.
- Coordinate routine building maintenance and repairs with approved contractors and internal departments.
- Ensure warehouse equipment and operational assets are maintained, safe and fit for purpose.
- Identify opportunities to improve storage, layout, equipment and operational efficiency.
- Lead and support warehouse and operational improvement projects from planning through to implementation.
- Work with the Head of Operations & COO to deliver operational improvement initiatives across the business.
- Cross Functional Support
- Work closely with Store, Buying, Ecommerce and Finance teams.
- Ensure timely replenishment of stock to the shop floor.
- Support company priorities during peak trading periods.
- Help resolve fulfilment, stock and operational issues promptly.
- Continuous Improvement
- Continually review warehouse processes and ways of working.
- Identify opportunities to improve productivity, accuracy and efficiency.
- Recommend and implement practical operational improvements.
- Monitor key operational performance and identify areas for development.
- Health & Safety
- Ensure safe working practices are followed at all times.
- Maintain high housekeeping standards across all back‑of‑house areas.
- Conduct regular inspections to identify and resolve maintenance, safety or compliance issues.
- Ensure warehouse equipment is used safely and maintained appropriately.
- Report and address hazards, accidents and near misses promptly.
- Promote a strong health and safety culture across the team.
What are we looking for?
Essential
- Previous warehouse supervisory or management experience.
- Strong leadership and people management skills.
- Hands‑on approach with a willingness to support the team.
- Excellent organisational and problem‑solving skills.
- Strong attention to detail.
- Experience using warehouse, stock or ERP systems.
- Ability to prioritise workloads in a fast‑paced environment.
- Calm under pressure with a positive, proactive attitude.
- Excellent communication skills.
Desirable
- Retail or ecommerce fulfilment experience.
- Experience managing small operational teams.
- Experience overseeing customer service functions.
- Health & Safety qualification or training.
- Experience delivering operational improvement projects.
- What you will get from us
- A passionate, dynamic team where your growth, ideas and impact matter.
- A competitive salary.
- Company pension scheme with the option to enhance your contributions.
- Generous holiday allowance, including an additional Wellbeing Day to help you recharge.
- Comprehensive training to support your development.
- Opportunities to continue learning through our apprenticeship programmes.
- Access to Mental Health First Aiders, wellbeing sessions and colleague support groups.
- Exclusive colleague discounts across all our brands and through our benefits hub.
- Cycle to Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
Who we are
London Graphic Centre has been serving the UK's art, design and creative communities since 1973.
As trends continue to evolve, we take pride in remaining at the forefront of the creative industries, offering an extensive range of quality products and exceptional customer service.
London Graphic Centre is part of the Theo Paphitis Retail Group, alongside Ryman, Robert Dyas and Boux Avenue.
We are a people‑focused business made up of talented colleagues across a wide range of roles.
We are committed to creating an environment where everyone has the opportunity to learn, develop and thrive, supported by the tools, training and encouragement needed to succeed.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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StudySmarter Expert Advice🤫
We think this is how you could land Warehouse & Facilities Manager in City of Westminster
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to LGC. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at LGC. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse & Facilities Manager in City of Westminster
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at LGC.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at LGC.
How to prepare for a job interview at LGC
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
