Telesales Specialist (Cell Biology) in Burnley

LGC is a leading global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Our 180 years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled us to build our product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.

ATCC, a not-for-profit organisation, is the world's largest bio-repository holding a collection of over 4,000 cell lines, 70,000 microorganisms and providing GMP cell banks to the Biopharmaceutical community. LGC is the exclusive partner of ATCC in Europe and seeks to build awareness of the outstanding portfolio, grow revenues and ensure customers receive the materials in flawless condition. ATCC is the go-to provider of validated, authenticated biomaterials trusted by scientists worldwide.

This is a 24 Month FTC position and German language proficiency would be advantageous. It is important that our ideal candidate has a background within Cell Biology or Molecular Biology within either education/degree or relevant work experience.

• Actively seek and develop opportunities across all customer sectors within your assigned geographies, strictly generating revenues aligned with budget targets.
• Collaborate closely with the Field Sales Team to support strategic accounts and ensure seamless customer experiences.
• Identify and close new prospect opportunities through a combination of self-generated leads and marketing-provided insights.
• Engage with customers through various channels (e.g., email, phone calls, online meetings) to qualify leads, convert prospects, and successfully implement upselling strategies.
• Apply LGC's advanced sales tools and virtual capabilities to nurture prospects, close opportunities, and conduct ongoing territory planning.
• Achieve revenue goals by working collaboratively with team members to deliver outstanding sales outcomes from both new and existing customers.
• Partner with the marketing team to launch new products and deploy impactful campaigns.
• Monitor and provide feedback on customer and market trends to identify competitor activities and opportunities for market growth.
• Manage daily service cloud cases to ensure timely handling and resolution of customer inquiries.
• Ensure that new customer and product-price requests are promptly followed up with formal quotations and within agreed timescales.
• Participate in field events such as conferences, exhibitions, and seminars to represent LGC and expand our network.
• Deliver pre-sales technical assistance to customers and support the quoting team when required.
• Provide backup assistance for the Quoting Team to uphold service standards and handle incoming caseloads.

• Bachelor's degree or equivalent experience in Life Sciences/Cell Biology or a related field, with a strong preference for candidates with a scientific background.
• Proven track record in sales or customer service roles within the Life Sciences industry.
• Proficient written and spoken proficiency in English is required; additional proficiency in German or other European languages is a strong advantage.
• Ability to work collaboratively in a team environment and contribute to a positive, inclusive workplace.
• Adaptable and driven person with a strong desire to succeed in a competitive commercial setting.
• Outstanding organizational skills with a keen attention to detail.
• Excellent telephone manner and communication skills, capable of relating to all levels of the business.
• Strong problem-solving abilities and the capacity to work under pressure to meet deadlines.
• Demonstrated skills in uncovering customer needs, persuasion, negotiation, and demand generation.
• In-depth product knowledge, including value propositions and solution development.
• Passionate about delivering outstanding customer experiences for both internal and external clients.
• Diligent and highly organized, with a deep knowledge of Microsoft Office.
• Experience with ERP systems such as SAP, SAGE, ORACLE, and supply chain management processes is essential.

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.