At a Glance
- Tasks: Lead and develop vital helpline services for LGBTQ+ individuals across Scotland.
- Company: LGBT Health and Wellbeing, a trusted charity improving LGBTQ+ lives.
- Benefits: Flexible working, competitive salary, and the chance to make a real difference.
- Other info: Join a legacy of over 50 years supporting LGBTQ+ people in Scotland.
- Why this job: Shape essential support services and empower the LGBTQ+ community.
- Qualifications: Compassionate, organised, and values-driven individuals are encouraged to apply.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 36 hours (full-time)
Location: Glasgow or Edinburgh with flexible working
LGBT+ Helpline Scotland and our telefriending service provide vital emotional support, information, connection and reassurance to LGBTQ+ people across Scotland. For many people, these services are a lifeline, offering a safe space to talk openly, reduce isolation, and access support that understands LGBTQ+ lives and experiences.
This role will lead the re-design, development, and delivery of our national phone support services. The postholder will oversee day-to-day delivery while also helping shape the next phase of the service’s development, with a strong focus on building and strengthening a sustainable volunteer-led model.
About LGBT Health and Wellbeing
LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland. We are a national charity providing support services and community spaces that help people stay well, reduce isolation, and feel more connected. We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in areas such as mental health, trans wellbeing, and the experiences of LGBTQ+ elders. At the heart of our work is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are.
You can read more about our work and impact in our latest Impact Report.
About the role
The role combines operational coordination, volunteer development and service transformation. Alongside supporting the delivery of high-quality emotional support, the Coordinator will help strengthen systems, processes, training, volunteer structures and community pathways to ensure the service remains responsive, safe and sustainable for the future.
LGBT+ Helpline Scotland has a proud history spanning more than 50 years. As we continue to evolve the service, we are committed not only to meeting current and emerging community need, but also to honouring the legacy of a service that has supported generations of LGBTQ+ people across Scotland.
About you
This is an opportunity for someone who is compassionate, organised and values-driven to help shape an essential national LGBTQ+ service at an important moment in its history.
Helpline and Telephone Support Coordinator employer: Lgbthealth
LGBT Health and Wellbeing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Glasgow or Edinburgh. With a strong commitment to employee growth, we offer flexible working arrangements and opportunities to lead impactful initiatives that directly benefit the LGBTQ+ community. Join us in making a meaningful difference while being part of a passionate team that values compassion, collaboration, and community connection.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline and Telephone Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to folks in the LGBTQ+ community and related organisations. Attend events, join online forums, and connect with people on LinkedIn. The more connections we make, the better our chances of landing that dream role!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to helpline roles. We can even role-play with friends or family to get comfortable. Remember, showing your passion for supporting the LGBTQ+ community can really set us apart!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our gratitude and reiterate our enthusiasm for the role. It shows we’re genuinely interested and keeps us fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how our skills align with the needs of the Helpline and Telephone Support Coordinator role.
We think you need these skills to ace Helpline and Telephone Support Coordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting the LGBTQ+ community shine through. We want to see how much you care about making a difference and why this role matters to you.
Tailor Your CV:Make sure your CV is tailored to the Helpline and Telephone Support Coordinator role. Highlight relevant experience in emotional support, volunteer management, or service development that aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this important role in shaping our services.
How to prepare for a job interview at Lgbthealth
✨Know Your Stuff
Make sure you’re familiar with the mission and values of LGBT Health and Wellbeing. Understand their services, especially the helpline and telefriending service. This shows your genuine interest and helps you connect your experience to their needs.
✨Show Your Compassion
As a Helpline and Telephone Support Coordinator, empathy is key. Prepare examples from your past experiences where you've provided emotional support or worked with volunteers. Highlight how you’ve made a difference in someone’s life.
✨Be Organised
This role requires strong organisational skills. Think about how you can demonstrate your ability to manage multiple tasks and coordinate volunteers effectively. Bring up specific strategies or tools you’ve used in previous roles to keep everything running smoothly.
✨Ask Thoughtful Questions
Prepare some insightful questions about the future of the helpline services and volunteer development. This not only shows your enthusiasm but also your commitment to helping shape the service’s evolution.
