At a Glance
- Tasks: Lead and develop vital helpline services for LGBTQ+ individuals across Scotland.
- Company: LGBT Health and Wellbeing, a trusted charity improving LGBTQ+ lives.
- Benefits: Flexible working, meaningful impact, and the chance to support your community.
- Other info: Join a proud legacy of over 50 years supporting LGBTQ+ people.
- Why this job: Make a real difference in people's lives while shaping essential support services.
- Qualifications: Compassionate, organised, and values-driven individuals with a passion for community support.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 36 hours (full-time)
Location: Glasgow or Edinburgh with flexible working
LGBT+ Helpline Scotland and our telefriending service provide vital emotional support, information, connection and reassurance to LGBTQ+ people across Scotland. For many people, these services are a lifeline, offering a safe space to talk openly, reduce isolation, and access support that understands LGBTQ+ lives and experiences.
This role will lead the re-design, development, and delivery of our national phone support services. The postholder will oversee day-to-day delivery while also helping shape the next phase of the service’s development, with a strong focus on building and strengthening a sustainable volunteer-led model.
About LGBT Health and Wellbeing
LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland. We are a national charity providing support services and community spaces that help people stay well, reduce isolation, and feel more connected. We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in areas such as mental health, trans wellbeing, and the experiences of LGBTQ+ elders. At the heart of our work is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are.
You can read more about our work and impact in our latest Impact Report.
About the role
The role combines operational coordination, volunteer development and service transformation. Alongside supporting the delivery of high-quality emotional support, the Coordinator will help strengthen systems, processes, training, volunteer structures and community pathways to ensure the service remains responsive, safe and sustainable for the future.
LGBT+ Helpline Scotland has a proud history spanning more than 50 years. As we continue to evolve the service, we are committed not only to meeting current and emerging community need, but also to honouring the legacy of a service that has supported generations of LGBTQ+ people across Scotland.
About you
This is an opportunity for someone who is compassionate, organised and values-driven to help shape an essential national LGBTQ+ service at an important moment in its history.
Helpline and Telephone Support Coordinator in Glasgow employer: Lgbthealth
LGBT Health and Wellbeing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Glasgow or Edinburgh. With a strong focus on employee growth, the organisation offers flexible working arrangements and opportunities to lead impactful initiatives that directly benefit the LGBTQ+ community. Join a passionate team committed to making a difference, where your contributions will help shape vital services and create lasting connections.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline and Telephone Support Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the LGBTQ+ community and related organisations. Attend events, join online forums, and connect with people who share your passion for supporting others. You never know who might have a lead on that perfect role!
✨Tip Number 2
Show your personality! When you get the chance to chat with potential employers, let your authentic self shine through. Share your experiences and why you're passionate about helping the LGBTQ+ community. It’s all about making that personal connection!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills can help redesign and deliver support services. Practice your answers, focusing on your compassion and organisational skills. We want to see how you can make a real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to support the LGBTQ+ community across Scotland.
We think you need these skills to ace Helpline and Telephone Support Coordinator in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting the LGBTQ+ community shine through. We want to see how much you care about making a difference and why this role matters to you.
Tailor Your CV:Make sure your CV is tailored to the Helpline and Telephone Support Coordinator role. Highlight relevant experience in emotional support, volunteer management, or service development. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants can communicate effectively, as it reflects the skills needed for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our work and values.
How to prepare for a job interview at Lgbthealth
✨Know Your Stuff
Make sure you understand the mission and values of LGBT Health and Wellbeing. Familiarise yourself with their services, especially the helpline and telefriending service. This will show your genuine interest and help you connect your experiences to their goals.
✨Showcase Your Compassion
As a Helpline and Telephone Support Coordinator, empathy is key. Prepare examples from your past where you've provided emotional support or worked with volunteers. Highlight how you’ve made a difference in someone’s life, as this role is all about connection and reassurance.
✨Be Organised and Proactive
This role involves operational coordination, so demonstrate your organisational skills. Bring up specific instances where you successfully managed projects or improved processes. Discuss how you can contribute to building a sustainable volunteer-led model.
✨Ask Thoughtful Questions
Prepare questions that reflect your understanding of the role and the organisation's future. Inquire about their vision for the helpline's development or how they plan to engage volunteers. This shows you're not just interested in the job, but also in the impact you can make.
