LGBT+ 0.2 FTE Admin and Communications Officer

This role is funded for 12 months to Summer 2026 and, subject to additional funding, it may be extended beyond this initial period.

Rainbow Communities is a new small but energetic and ambitious 'by-and-for' LGBT+ charity which supports and empowers vulnerable LGBT+ people living across the UK. Our services include:

• supporting LGBT+ persons living with dementia,
• the LGBT+ Carers of those living with dementia,
• lonely and isolated or excluded LGBT+ people needing befriending,
• LGBT+ survivors of domestic abuse, and
• helping develop LGBT+ young people.

We offer online and face-to-face 1:1 services and also run community projects, e.g. a weekly Coffee and Chat for health meetings and a monthly Sunday lunch in central London. In partnership with some local community groups, we are expanding our services across the regions of England and Wales.

As well as our experienced Board of Trustees, we have an energetic small part-time staff team, specialist associates and a committed group of over 40 trained volunteers and Ambassadors. We work in partnership to empower individuals and local community groups by understanding and working on what is important to them. We want to be there for people when they need us most. We do this through our 1:1 support services, our counselling, our peer support groups, our online community, our community engagement and outreach programmes, our partnerships and more.

This is a unique opportunity for a passionate and community-minded person with knowledge and experience of supporting LGBT+ perpetrators and survivors of domestic abuse to deploy their skills within our operation. Based in Covent Garden London, and working on a hybrid basis, the role will involve supporting our staff and volunteer team in securely maintaining personal and case management data, creating and administering online and hard copy forms and our social media and web-based information.

Role Purpose: We are looking for a reliable, organised, and values-driven Administration and Communications Officer to join our small but dynamic team. This role is ideal for someone who is passionate about equality, has a strong eye for detail, and enjoys both behind-the-scenes admin and creative communication work. This part-time role will support the charity’s core operations, focusing on data management, communications, and ensuring our processes comply with GDPR and safeguarding best practice.

Key Responsibilities

• Membership, Volunteers & Data Management
  • Maintain accurate and confidential records of volunteers, members and other service users.
  • Support case data entry and logging using secure systems.
  • Ensure all data handling aligns with GDPR and internal safeguarding policies.
  • Assist in the coordination and onboarding of new volunteers.
  • Manage mailing lists and contact groups.
• Social Media Content & Communication Management
  • Schedule and post regular updates on our social media platforms (Facebook, Instagram, LinkedIn, Twitter).
  • Create and share engaging, inclusive content reflecting Rainbow Communities’ values, events, and services.
  • Respond to messages and comments in a timely, respectful, and consistent manner.
  • Assist with drafting newsletters, email campaigns, and website updates.
• Administrative Support
  • Maintain and update digital and hard copy forms and documents.
  • Monitor and organise shared inboxes.
  • Create and maintain online and hard copy forms, personal and case management data and systems.
  • Support with filing, meeting notes, and coordination of basic office functions.
  • Assist with preparing materials for events, workshops, or external meetings.
  • Ensure all records are managed in line with GDPR and confidentiality agreements.

Person Specification

Essential

• Strong administrative and organisational skills.
• Experience handling personal data and an understanding of GDPR.
• Confident using social media platforms for organisational communication.
• Good written communication skills and attention to detail.
• Ability to maintain confidentiality and follow safeguarding practices.
• Commitment to LGBT+ inclusion and anti-discrimination.

Desirable

• Experience using CRM systems or online survey/volunteer management tools.
• Graphic design or content creation experience (e.g., Canva, Mailchimp).
• Previous experience working or volunteering in the charity or community sector.

Working Environment

• The post is based ideally at our Covent Garden office, especially during induction.
• Hybrid working may be available once training is complete, with access to remote systems.
• We are committed to flexible working and accessibility. Please tell us if you have access needs we can support.

How to Apply

Please see our website to access and complete an application form plus short covering letter: Application Form. Please send your application form and short covering letter (or video/audio if preferred) outlining how your experience and values align with this role, to: hello@rainbowcommunities.org.uk

Deadline: Monday 21st July at 17.00 hours. Applicants must have the right to work in the UK and we welcome applications from people of all identities, and particularly encourage applications from trans, non-binary, disabled, Black and Global Majority candidates, and others underrepresented in our sector.