responsibilities include scheduling and co-ordinating repairs
requires excellent communication and data recording skills
experience in customer-driven environment is essential
About the role
We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Sheffield office.
As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.
The role involves managing operative’s diaries, booking, and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are tracked effectively.
Working closely with residents, operatives, and internal teams, you will ensure clear communication, efficient job allocation, and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.
You will also be able to demonstrate these essential skills
- ? Experience of working in a customer-driven environment.
- ? Experience of working within agreed performance targets.
- ? Excellent oral and written communications.
- ? Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- ? Ability to work in a fast-paced environment and under pressure.
- ? Experience of working with databases.
Desirable
- ? Experience of working in social housing.
- ? Experience of working with large volume data processing activities.
- ? Experience of working with subcontractors.
- ? Excellent organisation and time management skills.
- ? Experience of working with DRS.
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Area Planner in Sheffield employer: LGBT Jobs
Linklaters is an exceptional employer that prioritises a positive and inclusive work culture, fostering collaboration and innovation among its employees. With a strong focus on professional growth, the firm offers extensive benefits including private medical insurance, fitness memberships, and flexible working arrangements, all designed to support your well-being and career development. Located in London, this role provides a unique opportunity to influence strategic direction at the highest levels while being part of a diverse team committed to excellence.
