Regional Operations Manager Health

Role is home-based with preference for candidates near London or commutable to Hertfordshire

Salary range: £48,000 - £58,000 depending on location

Responsibilities include managing Health and Wellbeing contracts and leading operational teams

Although the role is home-based we\'re looking for candidates ideally located near London or commutable to Hertfordshire as travel is expected within this role.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people\'s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Although the role is home-based we\'re looking for candidates ideally located near London or commutable to Hertfordshire as travel is expected within this role.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people\'s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To take overall management responsibility for a range of Health and Wellbeing contracts delivering lifestyle improvement programmes to Families, Children, Young People and Adults. Leading operational teams to achieve sustained high performance and quality of delivery in accordance with the contract, business priorities and organisational culture and values.

• Coach and lead Service Managers to deliver contract requirements and growth; ensure other business opportunities are realised throughout the area.
• Develop and mentoring the team to ensure optimal outcomes, team targets, service delivery KPIs and individual goals are met.
• Enhance key stakeholder partnerships within the region, together with external and internal stakeholders.

Salary: £48,000 - £53,000 Non London

£53,000 - £58,000 London

Accountability:

1. Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region.

2. Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets.

3. Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders.

4. Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs.

5. Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey.

6. Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers.

7. Assisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targets.

8. Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.

9. Ensuring safeguarding practices and policies are in place and adhered too.

10. Lead and motivate people to deliver a consistently high-quality service. Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management. Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment.

11. Lead and delivery business projects with the support of the Operations Director as required. Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner.

Internal:

• Managing Director
• Operations Director
• Health Leadership Team

External:

• Commissioners
• Local Authorities
• Public Health
• Community organisations

Qualifications & Experience

Essential:

• Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy, Social Sciences, or Community Development
• At least 3 years in health or social care related post
• Demonstrable management, leadership and mentoring within a similar role/environment
• Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships
• Evidence of effective delivery of programmes in line with contractual requirements and service level agreements
• Experience and confident in financial management, able to scrutinise budgets and support / inform P&L reports
• Familiar with business and service risk analysis, experienced in mitigating challenges faced
• Recruiting and developing multi-disciplinary teams
• Practised in writing reports, procedures, policies, popular communications for wider circulation
• Devising, implementing, and analysing performance measures for services
• Experience of delivering service improvements

Desirable:

• Recognised leadership and / or management qualification
• Experience of delivery health screening services (e.g., NHS Health Check)
• Working towards Diploma/Masters in Health Promotion or Health Studies
• Experience in community development in areas of deprivation, Project Management and Developing new services

Individual Competencies

Essential:

• A strong understanding/knowledge of relevant health and social policy, legislation, and performance frameworks
• A good knowledge of all aspects of health promotion
• A good understanding of the NHS / local government
• A strong understanding of behaviour change principles and methodology.
• Excellent internal and external stakeholder engagement and management
• Expertise in communicating effectively with excellent oral and written communication skills
• Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• The ability to manage time independently and effectively and work to deadlines
• Effective safe and sensitive data management in line with information security standards
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements

Desirable:

• Knowledge, understanding and experience of using social marketing
• Knowledge, understanding and experience of applying behaviour science within service delivery

Travel Requirements

Ability to travel within the area and occasional UK MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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