Dorchester Collection in London is seeking a Quality Coordinator to support delivery of Quality Assurance across the Global Contact Centre. You will monitor interactions, calibrate calls and emails, and provide timely feedback to teams.
Working with the L&D team, you will help maintain content on management systems, run regular quality checks, and mentor new starters to raise service standards. The role is permanent, based at Knightsbridge, with shift-based hours.
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Quality Assurance Coordinator – Global Contact Centre employer: LGBT Jobs
Linklaters is an exceptional employer that prioritises a positive and inclusive work culture, fostering collaboration and innovation among its employees. With a strong focus on professional growth, the firm offers extensive benefits including private medical insurance, fitness memberships, and flexible working arrangements, all designed to support your well-being and career development. Located in London, this role provides a unique opportunity to influence strategic direction at the highest levels while being part of a diverse team committed to excellence.
