British Business Bank is seeking a leader to head a multi-channel customer service team in a hybrid London setting. You will drive a high-quality, compliant service by leveraging customer insight and performance data to inform continuous improvement and the customer experience strategy.
You will oversee operational performance, service levels and quality, using MI to spot opportunities and coach staff, while collaborating across Start-Up Loans and the wider British Business Bank to evolve our
#J-18808-Ljbffr
Customer Service Manager - Hybrid, Data-Driven Leader in London employer: LGBT Jobs
Linklaters is an exceptional employer that prioritises a positive and inclusive work culture, fostering collaboration and innovation among its employees. With a strong focus on professional growth, the firm offers extensive benefits including private medical insurance, fitness memberships, and flexible working arrangements, all designed to support your well-being and career development. Located in London, this role provides a unique opportunity to influence strategic direction at the highest levels while being part of a diverse team committed to excellence.
