At a Glance
- Tasks: Lead the redesign and delivery of vital phone support services for LGBTQ+ individuals.
- Company: LGBT Health and Wellbeing, a trusted charity improving LGBTQ+ health across Scotland.
- Benefits: Make a real difference while gaining valuable experience in a supportive environment.
- Other info: Opportunity to shape a sustainable volunteer-led model and strengthen community connections.
- Why this job: Join a mission-driven team dedicated to enhancing the wellbeing of LGBTQ+ communities.
- Qualifications: Compassionate, organised, and values-driven individuals are encouraged to apply.
The predicted salary is between 30000 - 40000 £ per year.
About LGBT Health and Wellbeing
LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland. We are a national charity providing support services and community spaces that help people stay well, reduce isolation, and feel more connected. We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in areas such as mental health, trans wellbeing, and the experiences of LGBTQ+ elders. At the heart of our work is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are. You can read more about our work and impact in our latest Impact Report.
The Role
This role will lead the re-design, development, and delivery of our national phone support services. The postholder will oversee day-to-day delivery while also helping shape the next phase of the service’s development, with a strong focus on building and strengthening a sustainable volunteer‑led model. LGBT+ Helpline Scotland and our telefriending service provide vital emotional support, information, connection and reassurance to LGBTQ+ people across Scotland. For many people, these services are a lifeline, offering a safe space to talk openly, reduce isolation, and access support that understands LGBTQ+ lives and experiences.
The role combines operational coordination, volunteer development and service transformation. Alongside supporting the delivery of high‑quality emotional support, the coordinator will help strengthen systems, processes, training, volunteer structures and community pathways to ensure the service remains responsive, safe and sustainable for the future.
About You
We are looking for someone who is compassionate, organized and values-driven to help shape an essential national LGBTQ+ service at an important moment in its history.
Helpline and Telephone Support Coordinator in Glasgow employer: LGBT Health and Wellbeing
LGBT Health and Wellbeing is an exceptional employer dedicated to improving the lives of LGBTQ+ individuals across Scotland. With a strong focus on employee growth, we foster a supportive work culture that values compassion and inclusivity, offering opportunities for professional development while making a meaningful impact in the community. Join us in creating a thriving environment where your contributions truly matter and help shape the future of vital support services.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline and Telephone Support Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the LGBTQ+ community and related fields. Attend events, join online forums, and connect with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LGBT Health and Wellbeing thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your experiences and how they relate to the role of Helpline and Telephone Support Coordinator. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Helpline and Telephone Support Coordinator in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for LGBTQ+ health and wellbeing shine through. We want to see how much you care about making a difference in the community, so share your personal experiences or motivations that drive you to apply for this role.
Tailor Your CV:Make sure your CV is tailored specifically for the Helpline and Telephone Support Coordinator position. Highlight relevant experience in operational coordination, volunteer development, or any previous roles that demonstrate your ability to provide emotional support and connect with people.
Be Clear and Concise:Keep your written application clear and to the point. We appreciate well-structured responses that directly address the job description. Use bullet points if necessary to make it easy for us to see how you meet the requirements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at LGBT Health and Wellbeing
✨Know Your Stuff
Make sure you understand the mission and values of LGBT Health and Wellbeing. Familiarise yourself with their services, especially the helpline and telefriending service. This will show your genuine interest and help you connect your experience to their needs.
✨Show Your Compassion
As a Helpline and Telephone Support Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and support for others, particularly in challenging situations. This will highlight your suitability for the role.
✨Be Organised
This role requires strong organisational skills. Think about how you can demonstrate your ability to manage multiple tasks and coordinate volunteers effectively. Bring examples of how you've successfully organised projects or teams in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions about the future of the helpline services and volunteer development. This shows that you're not just interested in the role but also invested in the growth and sustainability of the organisation.
