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- Tasks: Provide essential admin support for our Pensions Administration team in a dynamic office environment.
- Company: Join an award-winning consultancy that values collaboration and innovation.
- Benefits: Enjoy hybrid working, professional development, and a comprehensive benefits package.
- Why this job: Be part of a supportive team while developing your skills in a fun workplace.
- Qualifications: 4-5 years of admin experience and proficiency in Microsoft Office required.
- Other info: Opportunities for volunteering and a commitment to inclusivity.
The predicted salary is between 20800 - 28800 £ per year.
Location - Winchester (office based, 09:30 - 17:30 (35 hours per week))
Salary - 24,800 per annum plus benefits
LCP is an award-winning actuarial and analytics consultancy providing market-leading capabilities and advice across pensions and financial services, energy, health, and analytics. We use powerful analytics fused with human expertise to shape a more positive future. We have an exciting opportunity to join our on-site central support team, providing comprehensive administrative support for our Pensions Administration department from our Winchester office.
What will you be doing?
- Opening and scanning of post each day; scanning it to the workflow system and distributing to team members in a timely fashion
- Updating and reconciling postal logs (with both physical and electronic post received each day)
- Retrieving archive files on a daily basis and then scanning the required case history to the workflow system. Performing quality checks of the scan in a timely manner
- Provide regular support in the scanning of documentation in line with the departmental paperless policy
- Support the departments daily printing needs with individual cases, taking responsibility for the quality and adhering to internal service level agreements
- Support with bulk print and mailout exercises in accordance with internal deadlines. Take responsibility for the planning and organisation as well as the reconciliation with all exercises
- Monitoring of the team’s mailbox, including the allocation of work to the workflow system
- Updating the Portal post log with any submissions received to the mailbox
- Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams
- Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) to LCP’s quality standards using in-house templates and adhering to house-style rules
- Updating of member records on the Pension Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements
- Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
- Answering client helplines where you will be required to perform security checks prior to assisting with queries or taking change of details by telephone in connection with an individual case
- Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements
- Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
- Update and inform the team leader and others on the current state of all work in progress and outstanding work
What skills, qualities and experience are we looking for?
- You’ll need to be well-organised and with at least 4-5 years of administration experience
- The ability to work using your own initiative as well as part of a team
- Good experience with Microsoft packages such as Excel
- You’ll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
- You are conscientious, reliable, efficient and have a willingness to learn and help
- Accuracy, attention to detail and flexibility are attributes you will have in abundance
What’s in it for you?
As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
- For you: Hybrid working, Professional study support (where applicable), Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
- For your family: Life assurance, Income protection, Enhanced maternity/paternity/adoption and shared parental leave
- For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday, Private medical insurance, Discounted gym memberships, critical illness and dental insurance through our flexible benefits, Eye care vouchers, Cycle to work scheme, Digital GP services
- For your wealth: Competitive pension scheme, Discretionary bonus scheme, High street discounts, Season ticket loans
- For others: Volunteering opportunities
- For the environment: Electric vehicle salary sacrifice scheme (qualifying period applies)
And much more! We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility.
Central Support Administrator in Winchester employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Support Administrator in Winchester
✨Tip Number 1
Get to know the company! Research LCP and understand their values, especially around teamwork and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to administration roles. Think about how your experience aligns with the responsibilities listed in the job description, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Central Support Administrator position.
We think you need these skills to ace Central Support Administrator in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Central Support Administrator role. We want to see how your skills align with what we’re looking for, so don’t hold back!
Show Off Your Organisational Skills: Since this role is all about keeping things organised, give us examples of how you’ve managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while staying on top of deadlines.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LGBT Great
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Central Support Administrator. Familiarise yourself with tasks like managing postal logs, scanning documents, and supporting the Pensions Administration department. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure deadlines are met, especially when it comes to administrative duties.
✨Demonstrate Attention to Detail
Accuracy is key in this role, so be prepared to talk about how you maintain high standards in your work. You might want to share specific instances where your attention to detail made a difference, whether it was in document preparation or data entry. This will highlight your conscientious nature.
✨Prepare for Customer Service Scenarios
As you'll be answering client helplines and assisting with queries, think about how you would handle various customer service situations. Prepare to discuss your approach to resolving issues and ensuring client satisfaction, as this will show your ability to thrive in a customer-focused environment.
