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- Tasks: Collaborate with teams to capture and document requirements for ServiceNow solutions.
- Company: Join BlackRock, a leader in financial well-being and innovation.
- Benefits: Flexible Time Off, education reimbursement, and comprehensive health resources.
- Why this job: Make an impact on enterprise-scale ServiceNow capabilities in a supportive environment.
- Qualifications: 4+ years in Business Analysis and hands-on ServiceNow experience.
- Other info: Dynamic hybrid work model fostering collaboration and learning.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.
In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working.
Key Responsibilities- Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities.
- Transform business needs to functional requirements, user stories, and acceptance criteria.
- Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines.
- Build positive relationships with business users, product managers, developers, and delivery teams.
- Communicate clear, timely updates on progress, risks, and dependencies to technical and non-technical audiences.
- Identify and recommend improvements to workflows, intake processes, and reporting.
- Support alignment between day-to-day BAU delivery and strategic platform objectives.
- Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements.
- 4+ years’ experience in Business Analysis or Enterprise Service Management.
- Hands-on experience working with the ServiceNow platform and modules.
- A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management).
- Confidence handling changing priorities in a dynamic environment.
- Strong written and verbal communication skills.
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist.
- Familiarity with ITIL, CSDM, and CMDB guidelines.
- Experience supporting both BAU and strategic ServiceNow initiatives.
You will join a high-impact team delivering enterprise-scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
ServiceNow Business Analyst, Associate employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst, Associate
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role at BlackRock.
✨Tip Number 2
Prepare for the interview by understanding the ServiceNow platform inside out. Brush up on ITSM processes and be ready to discuss how you can contribute to continuous improvement initiatives.
✨Tip Number 3
Showcase your collaborative spirit! During interviews, highlight examples of how you've worked with cross-functional teams to achieve common goals. This is key for a role that thrives on partnership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace ServiceNow Business Analyst, Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ServiceNow Business Analyst role. Highlight your experience with ServiceNow and ITSM processes, as this will show us you understand what we're looking for.
Showcase Your Collaboration Skills: Since we value teamwork, share examples of how you've worked with different teams in the past. This could be anything from capturing requirements to delivering solutions – we want to see your collaborative spirit!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experiences and skills, making it easy for us to see how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LGBT Great
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's modules and how they relate to ITSM processes like Incident, Problem, and Change Management. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Business Analysis Skills
Prepare examples from your past experience where you've successfully captured and documented business requirements. Be ready to explain how you transformed those needs into functional requirements or user stories. This will demonstrate your ability to bridge the gap between technical teams and business users.
✨Communicate Clearly and Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think about how you would update both technical and non-technical audiences on project progress. Good communication skills are key, so be prepared to showcase them during the interview.
✨Be Ready for Dynamic Scenarios
Expect questions about how you handle changing priorities in a fast-paced environment. Prepare to share specific instances where you've successfully navigated shifting demands while still delivering quality outcomes. This will highlight your adaptability and problem-solving skills.
