Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Pensions Administration team and ensure top-notch service delivery.
- Company: Join Barnett Waddingham, a leader in financial services with a supportive culture.
- Benefits: Enjoy a competitive bonus, generous pension, and flexible working options.
- Other info: Great career growth opportunities and a range of voluntary benefits available.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in financial services and change management expertise required.
The predicted salary is between 60000 - 75000 £ per year.
About the role: Senior Operations Manager for the Pensions Administration team at Barnett Waddingham. Full‑time, permanent, hybrid role based in London, Liverpool, Leeds, Guildford, Cheltenham, Bristol, Birmingham or Amersham.
Responsibilities:
- Oversee day‑to‑day operation of the Pension Administration Change Team services and act as line manager for Project Managers, Business Analysts and Project Support roles.
- Manage, organise and motivate the team to provide a quality service, ensuring service standards are met and control procedures are followed.
- Play a significant role in short‑to‑medium‑term planning; adapt plans and priorities to address resource issues and operational challenges, considering wider change deliverables and managing expectations.
- Contribute to long‑term planning of resourcing and system developments to align with future change needs and support business development opportunities.
- Identify and provide solutions to complex problems.
- Manage operational issues and conflicts, remove barriers, communicate with stakeholders and escalate when required.
Qualifications:
- Financial services experience is essential.
- Appropriate Change Management qualification (e.g. Lean, Six Sigma, Agile).
- Change delivery expertise.
- Strong leadership capabilities and strong communication skills.
Benefits:
- Competitive discretionary annual bonus.
- Generous pension scheme.
- Core benefits: private medical cover, life assurance, group income protection, up to 30 days holiday per year with holiday trading.
- Voluntary benefits: electric car leasing scheme, tech scheme, cycle‑to‑work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, sports allowance (up to 50% of membership), travel insurance, volunteering support, retailer discounts.
- Flexible working is available.
We are a Disability Confident Employer.
Senior Operations Manager employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Senior Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Barnett Waddingham and their Pensions Administration team. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed teams or navigated complex problems. Being able to articulate these experiences will demonstrate your strong leadership capabilities and change delivery expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your financial services experience and any relevant Change Management qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Pensions Administration team. Share specific examples of your leadership capabilities and how you've tackled complex problems in the past.
Showcase Your Change Delivery Expertise: Since change delivery expertise is key for this role, make sure to highlight your experience with methodologies like Lean, Six Sigma, or Agile. We love seeing how you've successfully managed change in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at LGBT Great
✨Know Your Stuff
Make sure you brush up on your financial services knowledge and any relevant change management methodologies like Lean or Agile. Being able to discuss these in detail will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your strong leadership capabilities, which are crucial for the Senior Operations Manager role.
✨Be Ready for Problem-Solving
Expect questions that assess your ability to identify and solve complex problems. Prepare a few scenarios where you’ve tackled operational issues or removed barriers for your team. This will highlight your critical thinking and adaptability.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and engage with the interviewer, showing that you can communicate effectively with stakeholders.