Pension Onboarding Specialist

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

Specific accountabilities assigned to the role of Pension Onboarding Specialist within Customer Operations include:

• Support the Head of Pension Operations in providing a high level of service to clients and policyholders at all times.
• Collaborate with PIC Transition Manager to deliver successful onboarding for PIC and Scheme Trustees.
• Take a lead role in onboarding new schemes into the PIC operating model ensuring all scheme benefits are fully understood and specified.
• Ensure incoming data is fit for purpose for both administration and actuarial valuation, and ensure parallel payroll and pension increase runs have been fully tested and signed off.
• Complete detailed analysis to make sure data is fit for purpose and satisfies all PIC requirements by taking a lead role in data reconciliation and data verification work.
• Shadow payroll and pension increase testing.
• Collaborate with Outsourced Admin Team and Customer Experience Team to ensure operational readiness for delivery of successful onboarding.
• Collaborate with PIC internal actuaries to ensure valuation data requirements are fully understood and documented.
• Lead calls/meetings with outsourced administrator to achieve desired timeframes and outcomes.
• Prepare MI for PIC internal stakeholders and Senior Management.
• Identify and implement improvements/efficiencies in PIC’s administration model.
• Ensure that the projects being completed meet agreed milestones and deliverables, whilst also meeting expected standards in quality.
• Complete internal projects relating to new business onboarding into the PIC model.
• Understand and work within Pension Corporation’s Guideline on Consumer Duty.

Knowledge

• Good technical knowledge of defined benefit pension schemes.
• Knowledge of project management techniques.
• Knowledge of pension buy-ins & buy-outs and transitions process.

Skills

• Strong organisational & communication skills.
• Ability to persuade and influence both directly and indirectly.
• Ability to organise work to meet deadlines.
• Ability to work within defined procedures as recommended by functional teams.
• Effective collaboration with key stakeholders.
• Good working knowledge of MS Access, MS PowerPoint, MS Word.
• Good level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge.

Experience

• High level of pension experience.
• Experience in DB pension scheme onboarding.
• Experience of complex data analysis work.
• APMI or capable and willing to work towards achieving it.
• Experience working in a corporate or consulting environment.

DEI at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.