At a Glance
- Tasks: Manage client relationships and ensure top-notch service in a dynamic environment.
- Company: Join BlackRock, the world's largest asset manager, dedicated to financial well-being.
- Benefits: Enjoy flexible time off, education reimbursement, and comprehensive health resources.
- Other info: Collaborative hybrid work model designed for learning and growth.
- Why this job: Make a real impact by helping clients achieve their financial goals with innovative solutions.
- Qualifications: Experience in financial services operations and strong communication skills are essential.
The predicted salary is between 36000 - 60000 € per year.
About this role
Want to elevate your career by being a part of the world's largest asset manager? Do you thrive in an environment that fosters positive relationships and recognises great performance? At BlackRock, we strive to empower our employees and actively engage your involvement in our success. We know you want to feel valued every day and be recognised for your contribution!
Opportunity
BlackRock is currently seeking a professional at Associate level to become part of an outstanding opportunity to join a newly formed Client Engagement/Relationship Management team within the Outsourced Platform Services (OPS) department. OPS offers outsourcing services for clients looking to BlackRock to oversee components of their operations, including middle office and investment accounting services. The team covers EMEA/APAC regions, supporting clients leveraging our software platform Aladdin for Trade and Data Support Services and Investment Accounting.
The Client Engagement/Relationship Management team plays an integral role within the organisation, interacting with multiple internal and external parties to ensure risk is minimised, processes are efficient and high levels of client service are achieved, in what is an evolving and dynamic environment. You will have a unique opportunity to demonstrate your soft skills and technical knowledge, facing off directly to the client to ensure we are meeting their goals and overseeing the daily business processing teams.
You like to:
- Work in a culture of openness, inclusion, and proactive engagement at all levels.
- Foster strong internal & external relationships, with a focus on collaboration & client service.
- Support the team in overseeing the client experience, participating and where necessary facilitating client calls, to build relationships, troubleshoot and agree strategy.
- Support the team to meet client expectations and maintain operational efficiencies.
- Contribute as both a self-starter and team collaborator in a fast-paced, high-intensity environment.
- Maintain operational risk management targets and client performance targets.
- Build agendas, collate, and trend issues requiring remediation and drive resolution.
- Solve sophisticated problems in a constantly evolving environment and be passionate about process optimisation, data & technology.
- Coordinate projects to streamline and automate existing processes and tools to improve efficiency and controls.
You have:
- A broad technical knowledge of Investment Operations, connecting the dots to solve sophisticated problems.
- Aladdin as well as accounting knowledge is preferred but not essential.
- Possess and demonstrate a solid understanding of various investment products.
- A strong understanding of any/several of the following areas is desirable: Relationship Management, Trade Operations, Derivatives & Collateral Management, Corporate Actions, Loans and Cash/Asset Reconciliations.
- The ability to influence, negotiate and partner with clients and business partners to achieve positive results.
- Excellent verbal and oral communication, capable of articulating complex problems and influencing behaviour.
- Strong control/risk mitigation mentality; ability to identify, manage and apply excellent judgement in critical issue scenarios and articulate this seamlessly to clients where necessary.
- Strong attention to detail and organisational skills.
- Fluency in English language is required; French language would be beneficial.
- 3-5 years’ proven experience in Financial Services Operations is desirable.
- Excellent communication and presentation skills (written & verbal), with the ability to convey complex concepts simply and clearly.
- Strong client service and relationship building skills and experience facing off to clients or business partners is desirable.
- Ability to work optimally under pressure and in a dynamic environment to meet deadlines/client expectations.
Our benefits
To help you stay energised, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programmes; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Outsourced Platform Services (OPS) Client Relationship Manager - Associate employer: LGBT Great
At BlackRock, we pride ourselves on being an exceptional employer that champions a culture of openness, inclusion, and proactive engagement. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes retirement tools, education reimbursement, and flexible time off, all designed to support your well-being and career development. Join us in our London office, where you will have the opportunity to work collaboratively with talented professionals in a dynamic environment, making a meaningful impact on clients' financial futures.
StudySmarter Expert Advice🤫
We think this is how you could land Outsourced Platform Services (OPS) Client Relationship Manager - Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BlackRock on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to client relationship management. Think about how you can showcase your soft skills and technical knowledge, especially around investment operations and risk management.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. Let’s get you that dream job!
We think you need these skills to ace Outsourced Platform Services (OPS) Client Relationship Manager - Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your relevant experience in investment operations and relationship management, showing us how you can contribute to our team.
Showcase Your Soft Skills:We love candidates who can communicate effectively and build strong relationships. Use your application to demonstrate your soft skills, especially your ability to influence and negotiate with clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that convey complex ideas simply, so avoid jargon and focus on clarity.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at BlackRock.
How to prepare for a job interview at LGBT Great
✨Know Your Stuff
Make sure you brush up on your technical knowledge of Investment Operations. Familiarise yourself with the Aladdin platform and any relevant investment products. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Soft Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your communication and relationship-building skills. Think of examples where you've successfully managed client relationships or resolved conflicts, as these will highlight your ability to thrive in a collaborative environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've tackled complex issues, especially in high-pressure situations. This will help you illustrate your analytical skills and how you can contribute to operational efficiencies.
✨Understand the Company Culture
Research BlackRock's culture of openness and inclusion. Be ready to discuss how you align with their values and how you can contribute to fostering a positive work environment. Showing that you fit into their culture can set you apart from other candidates.
