At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Established organisation with a collaborative IT team.
- Benefits: Competitive day rate, flexible work options, and potential contract extension.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 1st/2nd line support and strong knowledge of Microsoft technologies.
The predicted salary is between 30000 - 34000 £ per year.
We’re working with an established organisation seeking an experienced 1st / 2nd line Support Engineer to join their internal IT function on a contract basis. This role will be responsible for providing high‑quality technical support to end users across a range of Microsoft technologies, resolving incidents and service requests both remotely and in person. You'll join a collaborative IT team supporting business‑critical systems and helping to maintain a reliable and efficient IT environment.
Key Responsibilities
- Provide 1st and 2nd line technical support to users via phone, email, remote access and desk‑side support
- Troubleshoot and resolve hardware, software and connectivity issues
- Support and administer Microsoft 365 technologies
- Manage user accounts and permissions across Active Directory and Azure AD
- Support Windows 10/11 desktop environments
- Assist with Intune / Endpoint Manager device management
- Support Microsoft Teams and SharePoint environments
- Troubleshoot networking and infrastructure‑related issues
- Coordinate onboarding and offboarding activities for users
- Escalate complex technical issues where appropriate and track through to resolution
- Maintain accurate technical documentation and knowledge articles
- Assist with asset management and inventory control
- Contribute to continuous improvement initiatives across the IT support function
Required Experience
- Proven experience providing 1st and 2nd line IT support within a business environment
- Strong knowledge of Microsoft 365 technologies
- Experience supporting Windows 10 and Windows 11
- Active Directory and Azure AD administration experience
- Experience with Intune / Microsoft Endpoint Manager
- Knowledge of Microsoft Teams and SharePoint support
- Good networking and hardware troubleshooting skills
- Experience managing user onboarding and offboarding processes
- Strong customer service and stakeholder communication skills
- Ability to prioritise and manage multiple support requests effectively
- Experience maintaining technical documentation and asset inventories
Desirable Experience
- Exposure to ITIL‑based support environments
- Experience working within medium to large‑scale organisations
- Relevant Microsoft certifications
Information Technology Support Engineer in Northampton employer: LGBT Great
Join a dynamic and supportive IT team in Northampton, where your expertise as an Information Technology Support Engineer will be valued and nurtured. With a strong focus on employee growth, we offer opportunities for continuous learning and development within a collaborative work culture that prioritises innovation and efficiency. Enjoy the flexibility of a hybrid working model, competitive day rates, and the chance to contribute to meaningful projects that enhance our business-critical systems.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 1st and 2nd line support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Information Technology Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line support, especially with Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, and show us your enthusiasm for joining our team.
Showcase Your Technical Skills:When filling out your application, make sure to highlight your technical skills, especially around Microsoft 365, Active Directory, and troubleshooting. We love seeing candidates who can demonstrate their expertise in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at LGBT Great
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 technologies, Windows 10/11, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your strong customer service abilities. Think about times when you successfully resolved a user's issue or improved their experience, and be ready to share those stories.
✨Familiarise Yourself with the Company
Do a bit of research on the organisation you're interviewing with. Understand their IT environment and any specific challenges they might face. This will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical issues or user requests. Practice articulating your thought process clearly and logically, as this will showcase your analytical skills and ability to prioritise tasks effectively.
