At a Glance
- Tasks: Shape user journeys and support CRM development in a purpose-led non-profit.
- Company: Join a mission-driven organisation focused on digital transformation.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and user-centric solutions.
- Why this job: Make a real impact while collaborating with diverse teams on meaningful projects.
- Qualifications: Experience as a Business Analyst, especially with CRM platforms like Microsoft Dynamics 365.
The predicted salary is between 45000 - 50000 £ per year.
Our client is seeking an experienced Business Analyst to support a large-scale CRM and digital transformation programme within a purpose-led non-profit organisation. This role will play a key part in shaping and improving user journeys across fundraising, grants, and wider service delivery functions. Working closely with stakeholders across the organisation, you will help define business needs, refine user stories and backlog items, and support the continued development of a Microsoft Dynamics 365 CRM environment. This is a highly collaborative and interactive role suited to someone who is comfortable working closely with users, suppliers, and delivery teams within a mission-driven environment.
Key responsibilities
- Work closely with stakeholders across fundraising and operational teams to gather and define business requirements
- Facilitate workshops and stakeholder sessions to understand current processes and identify improvements
- Create and refine user stories, backlog items, process maps, and functional requirements
- Support the ongoing development and optimisation of Microsoft Dynamics 365 CRM
- Act as a liaison between business users, technical teams, and third-party suppliers
- Support CRM enhancement projects, integrations, and wider digital transformation initiatives
- Assist with UAT planning, testing, and user adoption activities
- Help drive continuous improvement across customer, supporter, and grant-related journeys
- Ensure solutions align with organisational goals and user needs
Required experience
- Proven experience working as a Business Analyst within a non-profit, charity, housing association, or other customer-focused environment
- Strong experience working with CRM platforms, ideally Microsoft Dynamics 365
- Experience gathering requirements, facilitating workshops, and producing user stories and process documentation
- Experience supporting CRM enhancement, transformation, or migration projects
- Strong stakeholder engagement and relationship management skills
- Experience working closely with third-party suppliers or delivery partners
- Comfortable working within Agile or hybrid delivery environments
Skills & attributes
- Strong communication and interpersonal skills
- Able to build relationships across technical and non-technical teams
- Empathetic and user-focused approach to problem solving
- Organised, collaborative, and proactive
- Comfortable working in a fast-paced, evolving environment
This is an excellent opportunity for a Business Analyst who enjoys working closely with people and wants to contribute to meaningful, purpose-driven digital transformation initiatives within a collaborative organisation.
Business Analyst in Northampton employer: LGBT Great
Join a purpose-led non-profit organisation in Northampton as a Business Analyst, where you will play a pivotal role in driving meaningful digital transformation initiatives. Enjoy a hybrid work environment that fosters collaboration and innovation, with ample opportunities for professional growth and development. Be part of a mission-driven team that values your contributions and is dedicated to enhancing user experiences across fundraising and service delivery functions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Northampton
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join relevant online groups, and don’t be shy about reaching out to current employees at companies you’re interested in. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Informational Interview
Set up informal chats with professionals in your desired field. This is a great way to learn more about the role of a Business Analyst and the company culture. Plus, it shows your genuine interest and can lead to job referrals. We love seeing our community take initiative!
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your experience with CRM platforms like Microsoft Dynamics 365. Share specific examples of how you’ve improved user journeys or facilitated workshops. We want to see you shine!
✨Apply Through Our Website
Don’t forget to check out our website for job openings! Applying directly through us can give you an edge, as we often prioritise candidates who show a keen interest in our mission-driven work. Let’s land that dream job together!
We think you need these skills to ace Business Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with CRM platforms, especially Microsoft Dynamics 365, and showcase any relevant projects you've worked on in non-profit or customer-focused environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation and how your skills align with our mission. Don’t forget to mention your experience in gathering requirements and facilitating workshops.
Showcase Your Stakeholder Engagement Skills:In your application, emphasise your ability to build relationships with both technical and non-technical teams. Share examples of how you've successfully collaborated with stakeholders to drive improvements in user journeys.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LGBT Great
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and other CRM platforms. Be ready to discuss how you've used these tools in past roles, especially in a non-profit or customer-focused environment. This will show that you understand the technical side of the job.
✨Master Stakeholder Engagement
Prepare examples of how you've successfully engaged with stakeholders in previous projects. Think about specific workshops or sessions you've facilitated and how you gathered requirements. This will demonstrate your ability to build relationships and communicate effectively across teams.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've approached problem-solving in a user-focused way. Share stories where you've identified process improvements or optimised user journeys. This will highlight your empathetic approach and your commitment to enhancing user experiences.
✨Get Agile Savvy
Familiarise yourself with Agile methodologies if you haven't already. Be prepared to talk about your experience working in Agile or hybrid environments, and how you've adapted to fast-paced changes. This will show that you're flexible and can thrive in a dynamic setting.
