At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues across various platforms.
- Company: Join Man Group, a leading global investment management firm with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and generous leave for community volunteering.
- Other info: Be part of an inclusive culture that values your unique perspective and promotes career growth.
- Why this job: Make a real impact by optimising systems and mentoring fellow engineers in a dynamic environment.
- Qualifications: Experience in technical support, strong analytical skills, and knowledge of network fundamentals required.
The predicted salary is between 40500 - 49500 £ per year.
About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings.
Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives.
Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally.
Man Group plc is listed on the London Stock Exchange under the ticker EMG.
LN and is a constituent of the FTSE 250 Index.
Further information can be found
The Role
We are looking for a Senior Technical Support Engineer to join the Tech Support team in London to ensure the stability, performance and smooth operation of business-critical systems across both front and back-office functions.
The role involves conducting root cause analysis, proactively resolving recurring issues and driving continuous improvement through process optimization, workflow enhancements and automation.
In addition to leading non-BAU initiatives and project work, the role also acts as a key escalation point between Tech Support and senior stakeholders, while also mentoring and supporting the development of engineers across the team.
- Role Responsibilities
- Provide advanced troubleshooting and resolution for issues relating to Windows, mac OS, VDI and mobile devices, including management through SCCM, Jamf, and Intune.
- Act as a key escalation point and liaison between Tech Support and 3rd line engineering teams, coordinating with SMEs to drive complex issues to resolution.
- Provide advanced troubleshooting and resolution of network and connectivity issues.
- Serve as a primary escalation and communication channel between Tech Support and key business stakeholders, ensuring effective engagement and issue management.
- Diagnose and resolve complex software and hardware escalations, providing technical guidance, expertise and support to colleagues as required.
- Develop, document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents.
- Contribute to non-BAU activities and project delivery, including technical escalations, VIP support, and service improvement initiatives.
- Provide technical leadership, coaching, and mentorship to engineers within the team, promoting knowledge sharing and best practices.
- Participate in the on-call support, providing coverage during weekends and bank holidays as required.
- Key Competencies
- Proven experience in a fast-paced technical support environment, with a strong focus on user experience.
- Analytical mindset with expertise in root cause analysis.
- Experience in a similar role, with a strong technical skillset. Previous experience in financial services is advantageous.
- Strong understanding of network fundamentals, including VPN and connectivity troubleshooting, effective diagnosis and resolution of complex infrastructure and application issues.
- Proficient in deploying and supporting Windows and mac OS devices, as well as Apple and Android devices within an MDM environment.
- Skilled at diagnosing complex issues across core technologies and providing advice and mentorship within the team.
- Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity.
Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values.
Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry.
Learn more at have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too.
Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.
Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .
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Senior Technical Support Engineer in London employer: LGBT Great
Northern Trust is an exceptional employer, offering a collaborative and flexible work culture that prioritises employee growth and inclusivity. With over 135 years of financial expertise, employees are encouraged to develop their careers while contributing to meaningful philanthropic efforts in the community. The role of EMEA Head of Insurance Investment Accounting provides a unique opportunity to shape innovative solutions for the UK market, supported by a strong commitment to service, expertise, and integrity.
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We think you need these skills to ace Senior Technical Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LGBT Great.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LGBT Great. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at LGBT Great
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
