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- Tasks: Lead client service activities and ensure top-notch support for our MENA clients.
- Company: Join a leading asset management firm with a commitment to diversity and inclusion.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: 9+ years in the industry, strong communication skills, and experience with complex onboardings.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Position Overview: To be responsible for the day-to‐day activities of Client Service along with the team and serving the needs of a growing client base across EMEA and LatAm with a focus on MENA client base. Partner with the client coverage team to support clients throughout the full life cycle; ensuring that all clients' requirements are met. The position requires an understanding of the asset management business and an ability to execute on tasks and ensure key stakeholders are kept updated.
Primary Responsibilities:
- Direct responsibility for ensuring all client reporting and servicing needs are delivered in accordance with client's requirements and our legal obligations.
- Manage & be responsible for timely onboarding of new accounts across our range of UCITS funds, Private fund vehicles and separate accounts.
- Understand clients' investment objectives, assigned mandates and portfolio composition & strategy.
- Be an internal advocate for the client; liaise with the portfolio management and internal support teams across the globe with appropriate insight into client requirements.
- Maintain ongoing dialog with our clients, ensuring all servicing needs are delivered upon.
- Ensure the ability to support clients with their regulatory reporting requirements across client types and geographies.
- Liaise and establish strong relationships with internal support teams to ensure client servicing needs are met.
- Define and manage team projects to enhance internal client service procedures in accordance with industry best practices.
- Demonstrate leadership amongst the rest of the team by providing guidance and being an escalation point.
Key Requirements / Qualifications (essential unless stated):
- 9+ years of relevant industry experience.
- Experience with SWF clients.
- Experience with equity, fixed income strategies and alternatives strategies.
- Extensive experience in dealing with complex onboardings.
- Excellent presentation, writing and oral communication skills.
- A proven ability to build and develop strong internal and external relationships.
- Team player and highly motivated. Highly organized, creative, enthusiastic, self‐starter.
- Strong analytical and problem solving, coordination skills.
- Proficient in Microsoft Word, Excel, PowerPoint.
Senior Client Service Manager (MENA) in London employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager (MENA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A personal introduction can make all the difference.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Understand their needs and how you can contribute to their success. This shows you're not just another candidate; you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Client Service Manager. Highlight your skills in managing client relationships and onboarding processes to stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Senior Client Service Manager (MENA) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Service Manager. Highlight your experience with client onboarding and asset management, especially in the MENA region. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client service and how your background makes you the perfect fit for this role. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application that shows off your writing skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LGBT Great
✨Know Your Clients
Before the interview, make sure you understand the specific needs and objectives of MENA clients. Research their investment strategies and any recent trends in the region. This will help you demonstrate your knowledge and show that you're ready to advocate for their interests.
✨Showcase Your Experience
With 9+ years of industry experience required, be prepared to discuss your past roles in detail. Highlight your experience with SWF clients and complex onboardings. Use specific examples to illustrate how you've successfully managed client relationships and delivered on their servicing needs.
✨Demonstrate Leadership Skills
As a Senior Client Service Manager, you'll need to lead your team effectively. Be ready to share examples of how you've guided teams in the past, resolved conflicts, or improved internal processes. This will show that you can take charge and enhance client service procedures.
✨Prepare for Regulatory Questions
Since the role involves supporting clients with regulatory reporting, brush up on relevant regulations and compliance requirements. Be prepared to discuss how you've navigated these challenges in previous roles, as this will highlight your analytical and problem-solving skills.
