Program Manager, Enterprise Change Management (ECM) in London

About Northern Trust: As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.

In our journey to Strengthen Resiliency, Northern Trust has created an Enterprise Change Management (ECM) group comprising of an ECM Governance and Oversight team, Program Management Office (PMO) and Organizational Change Management (OCM) Team. Together, the Enterprise Change Management (ECM) group will align with industry standards and regulatory expectations – standardizing a risk‑based approach, tailoring change capabilities to risk level, centrally providing the change framework and standards, enabling with technology, monitoring standard adherence and tracking performance and outcomes.

An ECM Program Manager will be a part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. Responsibilities include:

• Managing scope, schedule, budget and resources via standardized governance frameworks.
• Oversight, risk and dependency management, financial tracking, OKR/KPI monitoring, scope monitoring, and controlled change management processes.
• Promoting communication and education.
• Collaborating closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM.

This position reports to the Global Practice Lead – Enterprise Change Management group.

Major Duties:

• Responsible for creating, driving, and administering ECM program governance program management standards.
• Lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals.
• Determine benchmarks and measurements of success for each program; utilise information for continuous improvement toward program goals.
• Mobilise teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk.
• Conduct program management with initiative planning design, build and transition for the program.
• Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks.
• Proactively manage program/project risks and dependencies within the program and across the organization.
• Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies.
• Hold teams accountable and perform effective decision making.
• Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go-live.
• Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project.
• Facilitate processes and proper documentation/sign-off is completed per the governance standards.
• Assess budget, track forecast, actuals and Quarterly allocations.
• Proactively elevate observations pertaining to under/over-spending and work to propose mitigation tactics in order to stay within the intended budget.
• Collaborate with Productivity Office to ensure proper data is captured, assessed and maintained during Annual and Quarterly Planning.
• Assist in monitoring and responding to ECM demands.
• Manage the communication and execution plans to implement new ECM program offerings with broader enterprise.
• Contribute to the continuous improvement on ECM processes, standards, and templates.

Knowledge:

• Excellent organizational and communication skills.
• Experience leading complex programs and processes with evidence of continuous improvement along the way.
• Execution-oriented with an affinity toward setting and achieving targets.
• Strong ability to influence and utilise personal courage.
• Capable of consulting with senior leaders and leveraging problem-solving skills.
• Sense of urgency, risk-awareness, and understanding of the ‘why’ behind managing high-stakes initiatives.
• Ability to form meaningful relationships with business partners and external vendors.
• Ability to accurately plan, manage and forecast budget.
• Ability to write and assess strong, metrics-driven business cases and apply prioritisation methods.
• Experience working in a global, cross-functional environment.

Experience:

• BS/BA degree in relevant field preferred.
• Experience in global financial services preferred.
• Minimum of 5-7 years of experience in a project or program management role at a complex organisation.
• Experience in organisational, results-driven transformations.
• CAPM or PMP is a plus but not required.

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organisation where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organisation is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!

Reasonable accommodation: Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.

Work Authorization: Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide visa sponsorship for this role.

Philanthropy: Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.