Associate, Client Group Services, EMEA in London

Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

• Clients Come First - Always
• Execution Supersedes Intention
• Together We Win
• Diversity Improves Results
• Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

The department: The EMEA & LatAm Client Group is a trusted partner to our clients, and we enable investment solutions through active management. Areas within Distribution consist of Sales, Global Marketing, Global Product and Investment Trusts, responsible for the marketing, promotion and ongoing development of our product offering, for both institutional and intermediary channels globally.

Overview of the role: You will work with the client channels and regional sales teams to provide customer support on several levels and stages of relationships with our clients. You will be required to provide outstanding service to institutional clients, meet individual needs in a timely and efficient manner, maintain relationships with internal and external clients and support the Client Directors with pre and post sales activities whilst prioritising client service.

Duties and responsibilities: You will:

• Help collate any required information that the sales and client facing teams request in a timely and accurate manner.
• Manage and complete Sales Director follow‑up actions from client meetings and interactions promptly and accurately.
• Provide support with admin related duties within the CRM system Salesforce, updating any information on Contacts and Accounts as requested by the team to ensure the client database is accurate and comprehensive.
• Assist with meeting requests, entering meeting request into CRM, arranging presentation material, and arranging pre‑meet meeting and documentation.
• Assist with updates to key client documents, profiles, and Business plans.
• Work with Sales Directors ensuring monthly and quarterly reporting fulfilments are completed for clients (outside of that already covered by Institutional Client Reporting or other functions).
• Use different internal and external systems to generate general reports.
• Assist with ad‑hoc enquiries.
• Attend client meetings as and when appropriate.

Gain a greater understanding of Janus Henderson’s products as well as Asset Management knowledge, by:

• Listening to the different videos/webcasts available.
• Reading relevant articles, including the ones produced in-house.
• Attending appropriate courses.
• Consulting with internal departments and outsourced providers.

Due to the nature of the role, you will receive many diverse queries which will mean gaining exposure to different teams. You will need to maintain good relationships with the firm to ensure the information needed is provided in a timely manner. Maintain an up‑to‑date awareness of industry issues, news and legislative changes affecting the marketplace:

• Attend training and develop relevant knowledge, techniques, and skill.
• Maintain a thorough knowledge of Janus Henderson’s philosophy and product range.
• Keep up to date with Janus Henderson’s Fund Manager’s market views and forecasts for regular and carefully planned onward transmission to clients.
• Take personal responsibility for acquiring the relevant technical skills and knowledge needed to successfully perform the role.
• Perform additional duties as assigned.

Technical skills and qualifications: Be willing to take the Investment Management Certificate. Prioritization, adaptability and time management skills. Detail orientated. Technological mindset, willingness and ability to challenge the status quo. Help improve BAU processes through the use of technology. Good awareness of what is happening in markets. Be aware of the implications of market trends.

Competencies required: Fluent in English; native Arabic speaker preferred. Excellent people skills. Ability to form good working relationships with all clients and internal stakeholders. Confident and initiative‑taking approach. Solutions orientated. Ongoing competence in the role to be assessed. Annual performance appraisal. Completion of all assigned compliance training. Annual attestation (Knowledge and Competence in‑scope roles only).

Compliance requirements: Place the interest of Janus Henderson’s Clients first and always act in accordance with both TCF (Treating Customers Fairly) principles. Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this. Understand and abide by all Janus Henderson policies applicable to your role and ask for the support/guidance of the policy owner if you are unsure at any time. You are accountable for your actions and responsible for seeking further information on any or all the above as necessary.

For those in scope of Knowledge & Competence (MiFID II): Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets. Understanding of issues relating to market abuse and anti-money laundering.

Annual attestation: We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.