At a Glance
- Tasks: Take ownership of complex IT issues and provide hands-on support across various technologies.
- Company: A growing organisation with a collaborative internal tech team.
- Benefits: Up to £40,000 salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of an established IT function with genuine ownership and visibility.
- Why this job: Join a dynamic team where your expertise makes a real difference in IT solutions.
- Qualifications: Proven 3rd line experience and strong technical skills in Microsoft 365 and networking.
The predicted salary is between 45000 - 55000 £ per year.
- 3rd Line IT Engineer
- Hybrid working – 3 days office / 2 days home
A growing organisation is looking to add an experienced 3rd Line IT Engineer to its internal technology team.
This is a hands‑on position for someone who enjoys being the person others turn to when an issue needs more than a standard fix.
You'll take ownership of complex escalations, work directly with users and senior stakeholders, and play an active role in keeping the wider IT environment running smoothly.
It's an environment where you'll be visible within the team, so we're looking for someone technically strong who is also approachable, confident and enjoys working closely with people.
What you'll be doing
- Take ownership of complex 3rd line escalations, investigating issues through to resolution.
- Provide hands‑on support across Microsoft 365, Windows, Active Directory and Entra ID.
- Administer and troubleshoot Intune, including device configuration, application deployment and endpoint policies.
- Support Windows Server and wider infrastructure environments.
- Troubleshoot networking issues across DNS, DHCP, VPN, Wi‑Fi and connectivity.
- Support laptops, desktops and other end‑user technology throughout their lifecycle.
- Provide technical support to senior stakeholders and key users.
- Support meeting room, AV and workplace technology.
- Work with external suppliers and specialist technical teams where required.
- Contribute to infrastructure projects, upgrades and continuous improvement.
- Maintain clear technical documentation and knowledge articles.
- Share knowledge and support less experienced members of the team.
What we're looking for
We're looking for someone with proven 3rd line experience rather than someone looking to make their first move beyond 2nd line.
You’ll ideally have
- Strong experience in a senior IT support, 3rd line or infrastructure support position.
- Hands‑on Microsoft 365 administration experience.
- Strong Active Directory and Entra ID knowledge.
- Practical Intune experience.
- Good Windows Server knowledge.
- Strong troubleshooting skills across desktop, endpoint and infrastructure.
- Good understanding of core networking.
- Experience handling complex escalations and senior users.
- A track record of taking ownership rather than simply passing issues on.
The person
Technical ability is important, but so is how you work with people.
We're looking for someone who is
- Approachable and personable
- Confident dealing with users at all levels
- Comfortable being a visible member of the IT team
- A strong communicator who can explain technical issues clearly
- Calm and professional when dealing with difficult problems
- Happy to support and mentor colleagues
- Naturally proactive and willing to get involved Someone who takes pride in providing a good service
The opportunity
This is a chance to join an established internal IT function where you'll have genuine ownership and visibility.
You’ll be trusted to solve problems properly, contribute ideas, support the wider team and help improve the service rather than simply working through a queue of tickets.
If you're an experienced 3rd line engineer who knows your stuff but is also someone people enjoy working with, we'd like to hear from you.
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3rd Line IT Engineer in London employer: LGBT Great
Northern Trust is an exceptional employer, offering a collaborative and flexible work culture that prioritises employee growth and inclusivity. With over 135 years of financial expertise, employees are encouraged to develop their careers while contributing to meaningful philanthropic efforts in the community. The role of EMEA Head of Insurance Investment Accounting provides a unique opportunity to shape innovative solutions for the UK market, supported by a strong commitment to service, expertise, and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LGBT Great values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LGBT Great might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LGBT Great!
✨Direct Apply to LGBT Great
Let's not forget to apply directly through the LGBT Great website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LGBT Great.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LGBT Great. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LGBT Great
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
