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- Tasks: Support and develop IT systems, providing top-notch technical assistance to users.
- Company: Dynamic firm in Leeds with a focus on innovation and teamwork.
- Benefits: Competitive salary, generous pension, funded training, and up to 30 days holiday.
- Why this job: Join a vibrant team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and relevant certifications preferred.
- Other info: Exciting opportunities for professional growth and a range of employee benefits.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications. We have an exciting opportunity for an IT Support Technician to join the team in our Cheltenham office. This role will be office-based and is NOT offered on a hybrid basis.
A snapshot of your day:
- Working closely with other IT team members and departments to ensure seamless IT operations and support.
- Managing personal and team workload and set priorities for support issues.
- Working on multiple projects concurrently.
- Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
- Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
- Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
- Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
- Managing cloud platforms such as Azure.
- Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
- Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
- Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person.
We would love to hear from you if you have:
- Previous experience in a similar role.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Demonstrated ability to troubleshoot and resolve technical issues efficiently.
- ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
- Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
- A clear grasp of current IT developments and their importance in a business environment.
- A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
- A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths.
What’s in it for you:
- Competitive discretionary annual bonus and salary review.
- Generous pension scheme (we contribute 8%).
- Funded training and professional development.
- Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
IT Support Technician in Leeds employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting guides, or any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience with Microsoft systems and any certifications you have, like CompTIA A+ or Microsoft Azure Fundamentals. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service skills!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and think on their feet. Share specific instances where you resolved problems quickly and efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at LGBT Great
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server and Office 365 applications. Be ready to discuss how you've used these systems in previous roles, and think of specific examples where you resolved technical issues or improved processes.
✨Show Off Your Customer Service Skills
Since this role involves providing exceptional support, prepare to share experiences where you’ve gone above and beyond for a customer. Think about times when you turned a frustrating situation into a positive outcome, as this will highlight your interpersonal skills.
✨Get Familiar with ITIL Practices
If you have your ITILv4 Foundation certification, great! If not, take some time to understand the basics of ITIL practices. Be prepared to discuss how these principles can help improve IT service management and efficiency in the workplace.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle escalations, manage multiple projects, or troubleshoot common hardware and software issues. This will show your problem-solving skills and ability to work under pressure.
