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For Companies At a Glance
- Tasks: Lead a team providing 24x7 IT support to C-level executives and their assistants.
- Company: Join BlackRock, a leader in financial well-being and innovative technology.
- Benefits: Enjoy flexible time off, education reimbursement, and comprehensive health resources.
- Why this job: Make a real impact by supporting top executives with cutting-edge tech solutions.
- Qualifications: 5+ years of IT support experience and a Bachelor's degree in a related field.
- Other info: Hybrid work model with opportunities for career growth and collaboration.
The predicted salary is between 48000 - 72000 ÂŁ per year.
The Premier Team delivers exceptional 24x7 technical support to C-level executives and their executive assistants. Our mission is to ensure uninterrupted operation of end-user hardware and software through comprehensive services including installation, diagnostics, repair, maintenance, and upgrades. We support a wide array of technologies—PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks—across multiple platforms via in-person, phone, and email channels.
Key Responsibilities
- Provide timely and professional support via phone, email, and in-person interactions.
- Escalate critical issues while maintaining ownership through resolution.
- Deliver application support across Windows 10/11, macOS, Office 365, and Outlook mobile.
- Offer expert technical guidance to users at all organizational levels.
- Build and deploy hardware in accordance with lifecycle management standards.
- Maintain accurate inventory and asset tracking.
- Collaborate with vendors and assist with broader IT initiatives.
- Support project execution and contribute to disaster recovery planning and testing.
- Document support procedures and share knowledge with the team.
- Provide travel-related IT support, including high-risk travel scenarios.
- Participate in on-call rotations and weekend support coverage.
- Manage AV and multimedia platforms such as Cisco Webex, Zoom, and Microsoft Teams.
- Experience supporting aircraft and aviation hangar environments is a plus.
Required Experience
- Proficiency in Active Directory, MDM, SCCM, macOS, Office 365, Windows 10/11, Cisco AnyConnect, Zscaler, VPN, and Dell/Apple hardware.
- Proven experience supporting executive leadership, including CEOs, senior managing directors, and board members—preferably in the financial sector.
- Familiarity with event support and complex home network environments.
- Proactive support using tools like Splunk and ControlUp.
- Experience with data privacy programs, including data broker removal, dark web monitoring, and password manager administration.
- Knowledge of satellite communications, Starlink, and burner device configuration.
Qualifications
- Bachelor’s degree in a related field.
- Minimum of 5 years of relevant IT support experience.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
Equal Opportunity Employer
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
IT Support Lead, Vice President employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead, Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who have experience with executive support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled tech challenges in the past. This will help them see you as the go-to IT Support Lead they need.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Support Lead, Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Lead role. Highlight your experience with executive support and the specific technologies mentioned in the job description. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with high-level executives!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can demonstrate their ability to think on their feet and provide exceptional support under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LGBT Great
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Active Directory, MDM, and Office 365. Brush up on your troubleshooting skills for both Windows and macOS systems, as you'll need to demonstrate your ability to provide top-notch support.
✨Showcase Your Executive Support Experience
Since this role involves supporting C-level executives, be ready to share specific examples of how you've successfully assisted high-level leaders in the past. Highlight your experience with timely issue resolution and maintaining professionalism under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling critical issues or providing travel-related IT support. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and proactive support strategies.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with vendors and other IT teams. Be prepared to discuss how you’ve collaborated on projects in the past and how you can contribute to broader IT initiatives. Show that you’re a team player who values knowledge sharing and documentation.
