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- Tasks: Support brokers in delivering exceptional customer outcomes throughout the mortgage process.
- Company: Join Castle Trust Bank, a fintech challenger bank with a focus on innovation.
- Benefits: Enjoy a performance-related bonus, generous holiday, and hybrid working options.
- Other info: Be part of a supportive team culture that values diversity and inclusion.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Supporting our broker partners to deliver outstanding customer outcomes. At Castle Trust Bank we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a wide range of customers. Our Property division works closely with an established network of mortgage brokers to deliver tailored lending solutions across specialist residential and buy‑to‑let markets. We’re now looking for a Mortgage Administrator to join our Property team and support the continued growth and success of our mortgage proposition.
What you’ll lead and deliver
As a Mortgage Administrator, you’ll play a key role in supporting our broker‑led mortgage journey from application through to completion. Working closely with Underwriting and Completions, you’ll manage your own pipeline of applications and act as a key point of contact for brokers and our external sales team. You’ll be supported by a dedicated Underwriter buddy to help develop your technical knowledge and understanding of the mortgage lifecycle.
- Manage a pipeline of mortgage applications from receipt to completion
- Carry out initial application reviews, including credit and property checks
- Package cases for approval by the Underwriting team
- Work closely with an Underwriter buddy to build your underwriting and processing knowledge
- Issue mortgage offers and associated documentation following approval
- Liaise with the Completions team to support loan completion
- Act as the first point of contact for broker and sales queries throughout the mortgage journey
- Chase outstanding documentation and provide regular application updates
- Process valuation reports and ensure accurate record keeping
- Deliver a high standard of customer service in line with bank policies and procedures
This is a full‑time hybrid role, based in Basingstoke with 3 days per week in the office.
What you’ll bring
We’re looking for someone with a strong customer service mindset, excellent organisation skills and the ability to manage multiple priorities in a fast‑paced environment.
Essential- Experience in a busy, customer‑focused role (financial services preferred)
- Confident telephone manner with strong verbal and written communication skills
- Excellent attention to detail and accurate data handling
- Strong organisational skills and ability to manage competing priorities
- Previous experience within mortgage processing, underwriting or the wider mortgage lifecycle
- Exposure to working with brokers or intermediaries
Just as importantly, you’ll be someone who works well as part of a team, brings a positive can‑do attitude, and is confident to challenge in a constructive way while always doing the right thing for customers, colleagues and the bank.
Why join Castle Trust Bank?
- Performance‑related bonus (individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life assurance
- 25 days’ holiday plus bank holidays, with the option to buy/sell up to 5 days
- Vitality at Work wellbeing programme
- Free access to BHSF Rise EAP
- Free eye test vouchers
- Discounted gym membership
- Season ticket travel loans (if applicable)
- Hybrid working and a supportive, inclusive culture where your contribution matters
Interested? Caught your attention? We’d love to tell you more about what it’s like to work at Castle Trust Bank – The Place To Work. Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all and base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you require a reasonable adjustment to support your application, please contact talent@castletrust.co.uk.
Mortgage Administrator in Hampshire employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and financial services industry. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Castle Trust Bank and understand their values and services. Be ready to discuss how your skills align with their mission of delivering outstanding customer outcomes. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Mortgage Administrator position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for the role. Plus, it shows you’re genuinely interested in joining our team at Castle Trust Bank!
We think you need these skills to ace Mortgage Administrator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant financial services roles. We want to see how your skills align with the Mortgage Administrator position, so don’t hold back!
Show Off Your Communication Skills: Since you'll be liaising with brokers and the sales team, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple priorities. In your application, give examples of how you’ve successfully managed a busy workload or handled competing tasks in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LGBT Great
✨Know Your Mortgage Basics
Before heading into the interview, brush up on your knowledge of the mortgage lifecycle. Understand key terms and processes, especially those related to underwriting and completions. This will show that you’re not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Customer Service Skills
Since the role emphasises outstanding customer outcomes, prepare examples from your past experiences where you’ve delivered excellent customer service. Think about how you managed difficult situations or went the extra mile for clients, as this will resonate well with the interviewers.
✨Prepare for Teamwork Questions
As a Mortgage Administrator, you'll be part of a team. Be ready to discuss how you work collaboratively with others, especially in high-pressure situations. Share specific instances where you contributed to a team’s success or helped resolve conflicts, highlighting your positive attitude and can-do spirit.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process with your Underwriter buddy, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.