At a Glance
- Tasks: Collaborate with teams to transform business needs into actionable ServiceNow solutions.
- Company: Join BlackRock, a leader in financial well-being and innovation.
- Benefits: Flexible Time Off, education reimbursement, and comprehensive health resources.
- Other info: Dynamic hybrid work model fostering collaboration and learning.
- Why this job: Make a real impact on enterprise-scale ServiceNow capabilities in a supportive environment.
- Qualifications: 4+ years in Business Analysis and hands-on ServiceNow experience required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.
In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working.
Key Responsibilities- Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities.
- Transform business needs to functional requirements, user stories, and acceptance criteria.
- Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines.
- Build positive relationships with business users, product managers, developers, and delivery teams.
- Communicate clear, timely updates on progress, risks, and dependencies to technical and nontechnical audiences.
- Identify and recommend improvements to workflows, intake processes, and reporting.
- Support alignment between day-to-day BAU delivery and strategic platform objectives.
- Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements.
- 4+ years’ experience in Business Analysis or Enterprise Service Management.
- Hands-on experience working with the ServiceNow platform and modules.
- A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management).
- Confidence handling changing priorities in a dynamic environment.
- Strong written and verbal communication skills.
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist.
- Familiarity with ITIL, CSDM, and CMDB guidelines.
- Experience supporting both BAU and strategic ServiceNow initiatives.
You will join a high-impact team delivering enterprise-scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
ServiceNow Business Analyst, Associate in Edinburgh employer: LGBT Great
At BlackRock, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. As a ServiceNow Business Analyst, you'll have the opportunity to contribute to impactful projects while enjoying comprehensive benefits, including flexible time off, education reimbursement, and robust support for your well-being. Our hybrid work model enhances your learning experience, allowing you to thrive in a supportive environment that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst, Associate in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at BlackRock or in the ServiceNow community. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Brush up on your ServiceNow knowledge and be ready to discuss how you've tackled business analysis challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Being a great communicator is key in this role. Practice explaining complex ideas simply, as you'll need to bridge the gap between technical teams and business users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at BlackRock.
We think you need these skills to ace ServiceNow Business Analyst, Associate in Edinburgh
Some tips for your application 🫡
Show Your Curiosity:In your application, let us see your curious side! Share examples of how you've explored challenges in previous roles and how you approached finding solutions. We love candidates who are eager to learn and grow.
Be Clear and Concise:When detailing your experience, especially with ServiceNow, keep it straightforward. Use bullet points to highlight your key achievements and responsibilities. This makes it easier for us to see how you fit into the role.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight your understanding of ITSM processes and any relevant projects you've worked on. This shows us that you’re not just applying randomly but are genuinely interested in this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGBT Great
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's modules and how they relate to ITSM processes like Incident, Problem, and Change Management. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled real-world business analysis scenarios. Think of examples where you've transformed business needs into functional requirements or improved workflows. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Collaborative Spirit
This role is all about working with different teams, so be ready to demonstrate your collaborative skills. Share examples of how you've built positive relationships with stakeholders in the past and how you’ve communicated updates effectively to both technical and non-technical audiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
