Overview
Technology Desktop Services Manager (Contract)
Location: Edinburgh or Glasgow (Hybrid - 2 days per week onsite)
We are supporting a client in appointing an experienced Technology Desktop Services Manager to lead the optimisation and enhancement of their end-user technology services.
This contract is suited to an experienced technology professional who can assess existing service delivery, identify opportunities for improvement and implement best practice across desktop support, asset management, service management and supplier engagement.
The successful contractor will work with internal stakeholders and technical teams to improve service performance, strengthen operational processes and enhance the overall user experience.
The role
- Drive continuous improvement initiatives across desktop support and end-user technology services.
- Delivery of Service remediation projects.
- Review and optimise IT asset management processes, governance and lifecycle controls.
- Assess supplier performance, support vendor engagement and recommend improvements to service delivery and commercial value.
- Support major incident coordination where required, ensuring effective communication and timely resolution.
- Improve knowledge management, documentation and self-service resources to increase efficiency and reduce repeat incidents.
- Review and enhance IT Service Desk operations, processes and service performance.
Experience required
- Strong background leading and improving IT Service Desk or End User Services environments.
- Expertise in IT Asset Management and lifecycle governance.
- Experience working with third-party suppliers and service providers to improve operational performance.
- Strong understanding of ITIL Service Management principles.
- Excellent stakeholder engagement and communication skills.
- Demonstrable experience delivering service improvement and operational change.
- Technical understanding of Microsoft end-user technologies and enterprise desktop environments.
Desktop Services Manager - 3 Mth Contract - Edinburgh Hybrid employer: LGBT Great
LGBT Great is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place for professionals in the insurance sector. With a strong focus on career development, employees benefit from comprehensive training opportunities and a supportive work culture that values collaboration and innovation. Located in a vibrant area, the company also offers competitive salaries, private medical insurance, and generous annual leave, ensuring a rewarding work-life balance.
